We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2101 results
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Decision Reference DRN-4980461
9 Sep 2024 Monzo Bank Ltd UpheldConsumer CreditDRN-4980461 The complaint Mr S complains about issues that he experienced when he switched his account with Monzo Bank Limited to another bank. What happened Mr S had a current account with Monzo and he took out a £21,750 loan from it in January 2023. He agreed to make 59 monthly paymen... (3 pages)View decision -
Decision Reference DRN-4845058
9 Sep 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4845058 The complaint I have reviewed the information provided in this case and I have decided not to uphold Mr D’s complaint. Mr D complains that Monzo Bank Ltd added his name to the CIFAS fraud database. He says this has impacted him emotionally and financially, as other banks ha... (3 pages)View decision -
Decision Reference DRN-4980611
9 Sep 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4980611 The complaint Mr R is unhappy with several aspects of the service provided to him by Monzo Bank Ltd, including that Monzo charged him a £50 fee to cover the cost of a metal debit card, even though he cancelled his account on the same day that it was opened. What happened Mr ... (3 pages)View decision -
Decision Reference DRN-4884308
9 Sep 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4884308 The complaint Mrs I complains that Monzo Bank Ltd (Monzo) closed her bank account without giving her a reason. She also says that she hasn’t received a payment that was made to the account, and two refunds she was expecting. Mrs I also complains that she received poor custom... (2 pages)View decision -
Decision Reference DRN-4868531
9 Sep 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4868531 The complaint Miss G has complained Monzo Bank Ltd wouldn’t refund her for transactions she didn’t recognise, which resulted in her account going overdrawn. What happened In May 2023 Miss G contacted Monzo. She didn’t recognise three transactions all around £17 which had deb... (2 pages)View decision -
Decision Reference DRN-5010059
9 Sep 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-5010059 Complaint Mr W has complained about a flex credit card which Monzo Bank Ltd (“Monzo”) provided to him and then increased the credit limit on. He says the credit card he was provided with, which then had its limit increased, shouldn’t have been provided as the total amount h... (5 pages)View decision -
Decision Reference DRN-4971089
7 Sep 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4971089 The complaint Mr P complains Monzo Bank Ltd (“Monzo”) closed his account, communicated poorly with him about not increasing his transfer limit, and how it handled his complaint. Mr P says Monzo’s actions have caused him substantive distress and inconvenience. To put things r... (5 pages)View decision -
Decision Reference DRN-4975449
6 Sep 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4975449 The complaint Mr W complains that Monzo Bank Ltd won’t refund the money he lost when he was the victim of a scam. What happened In May 2023, Mr W received messages through a social media network from someone who said they were a well-known actor. And as Mr W thought he had ... (4 pages)View decision -
Decision Reference DRN-4928860
5 Sep 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4928860 The complaint Mr M complains about Monzo Bank Ltd. He says that Monzo didn’t do enough to protect him when he became the victim of a scam and would like it to refund him the money he has lost as a result. What happened Mr M received an unsolicited message from an individua... (3 pages)View decision -
Decision Reference DRN-4917009
5 Sep 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4917009 The complaint Ms I complains about the service she received from Monzo Bank Ltd. What happened Monzo sent Ms I her debit and credit cards through the post. But when Ms I received them, she says the cards had been sent in a flimsy serrated packaging which had been opened. Ms... (3 pages)View decision
