We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2101 results
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Decision Reference DRN-4904723
6 Aug 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4904723 The complaint Mr K complains that Monzo Bank Ltd have failed to refund £1,897.03 he says he lost to an investment scam. The details of this complaint are well known to both parties, so I won’t repeat everything again here. Instead, I will focus on giving the reasons for my ... (2 pages)View decision -
Decision Reference DRN-4911385
6 Aug 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4911385 The complaint Ms P is unhappy that Monzo Bank Ltd didn’t refund her after she lost money to what she believes was an Authorised Push Payment (‘APP’) scam. What happened The background to this complaint is well known to both parties, so I won’t repeat it in detail here. But i... (3 pages)View decision -
Decision Reference DRN-4947671
5 Aug 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4947671 The complaint Mr H is unhappy that Monzo Bank Ltd restricted his access to his account. What happened Mr H attempted to make an unusually large purchase using his Monzo debit card. The attempted payment was flagged by Monzo’s automated fraud prevention systems for further c... (3 pages)View decision -
Decision Reference DRN-4942821
2 Aug 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4942821 The complaint Miss S complains that Monzo Bank Ltd (“Monzo”) won’t refund the money she lost as a result of two investment scams. She’s being supported by a representative. To keep things simple, I’ll refer to Miss S throughout this decision. What happened The background t... (7 pages)View decision -
Decision Reference DRN-4926691
2 Aug 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4926691 The complaint Mrs B says Monzo Bank Ltd unfairly reported a default on her credit file in relation to a fee- paid current account. What happened Mrs B opened a ‘Monzo Plus’ account in January 2023. The account attracted a £5 monthly charge, in return for certain benefits. T... (2 pages)View decision -
Decision Reference DRN-4921078
2 Aug 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4921078 The complaint Mr F complains that Monzo Bank Ltd (“Monzo”) acted irresponsibly by providing him with a flex running credit account. What happened In May 2023 Monzo granted Mr F an increased credit limit of £5,500. Mr F says that Monzo shouldn’t have granted him the increase... (3 pages)View decision -
Decision Reference DRN-4651571
2 Aug 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4651571 The complaint Miss S complains that Monzo Bank Ltd won’t refund the money she lost when she was the victim of a scam. What happened In early 2023, Miss S saw an advert for a cryptocurrency investment company online. She clicked on the link, filled out an enquiry form on the... (3 pages)View decision -
Decision Reference DRN-4754304
1 Aug 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4754304 Complaint Mr K is unhappy that Monzo Bank Ltd didn’t reimburse him after he fell victim to a scam. Background In 2023, Mr K fell victim to an investment scam. He was contacted on social media by someone who offered him an investment opportunity. They put him in contact with ... (4 pages)View decision -
Decision Reference DRN-4898633
1 Aug 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4898633 The complaint Miss S complains that Monzo Bank Ltd unfairly recorded a default on her credit file. What happened Miss S had a bank account and £2,000 overdraft with Monzo. In July 2023 Miss S completed an account switch via CASS which completed around 2 August 2023. Around t... (4 pages)View decision -
Decision Reference DRN-4920927
1 Aug 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4920927 The complaint Mr A complains about the service provided by Monzo Bank Ltd (Monzo) when it stopped a payment transfer he wanted to make and blocked his account. To put things right Mr A would like Monzo to pay him substantial financial redress. What happened Mr A tried to t... (3 pages)View decision
