We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2101 results
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Decision Reference DRN-4846379
25 Jul 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4846379 The complaint Miss B complains that Monzo Bank Ltd did not refund a series of payments she lost as part of a scam. What happened Both parties are aware of the circumstances of the complaint, so I won’t repeat them again in detail here. In summary, Miss B was the victim of an... (4 pages)View decision -
Decision Reference DRN-4681472
24 Jul 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4681472 The complaint Mr C complains that Monzo Bank Ltd won’t refund the money he lost as the result of an Authorised Push Payment (‘APP’) scam. What happened The background to this complaint is well known to both parties, so I won’t repeat it in detail here. But in summary, I unde... (4 pages)View decision -
Decision Reference DRN-4728397
24 Jul 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4728397 The complaint Mr R complains that Monzo Bank Ltd unfairly registered a marker about him at Cifas, the national fraud database. What happened Mr R had an account with Monzo, which he opened in 2018. In March 2022, a payment of £110 was made into Mr R’s account, from an indi... (4 pages)View decision -
Decision Reference DRN-4922843
23 Jul 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4922843 The complaint Mr C complains that Monzo Bank Ltd won’t refund the money he transferred to a fraudster as the result of a scam. Mr C is professionally represented in bringing his complaint, but for ease of reading I’ll refer to all submissions as though made by Mr C directly.... (5 pages)View decision -
Decision Reference DRN-4828471
22 Jul 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4828471 The complaint Miss S complains that Monzo Bank Ltd won’t reimburse her after she fell victim to a scam. What happened The background to this complaint is well known to both parties so I won’t repeat it in detail here. But to summarise, Miss S has explained that in around Sep... (4 pages)View decision -
Decision Reference DRN-4893159
22 Jul 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4893159 The complaint Mr G complains that Monzo Bank Ltd (Monzo) is refusing to refund him the amount he lost as the result of a scam. Mr G is being represented by a third party. To keep things simple, I will refer to Mr G throughout my decision. What happened The background of this... (4 pages)View decision -
Decision Reference DRN-4898394
22 Jul 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4898394 The complaint Mr C complains that Monzo Bank Ltd (“Monzo”) won’t refund the money he lost as a result of an employment scam. He’s being supported by a representative. To keep things simple, I’ll refer to Mr C throughout this decision. What happened The background to this c... (7 pages)View decision -
Decision Reference DRN-4781009
19 Jul 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4781009 The complaint Ms K complains about Monzo Bank Ltd. She says that Monzo didn’t do enough to protect her when she became the victim of a scam and would like it to refund her the money she has lost. What happened Ms K was contacted by someone on Instagram about investing in C... (5 pages)View decision -
Decision Reference DRN-4642669
19 Jul 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4642669 Complaint Miss M is unhappy that Monzo Bank Ltd didn’t reimburse her after she told it she’d fallen victim to a scam. Background In later 2023, Miss M was offered a part-time role working remotely. The role was in affiliate marketing – essentially, she was asked to complete ... (4 pages)View decision -
Decision Reference DRN-4817667
19 Jul 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4817667 The complaint Mr D complains about Monzo Bank Ltd. He says that Monzo didn’t do enough to protect him when he became the victim of a scam and would like it to refund him the money he has lost as a result. What happened The details of what happened are well known to both pa... (4 pages)View decision
