We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1910 results
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Decision Reference DRN-4750574
29 Apr 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4750574 The complaint Miss B complains that Monzo Bank Ltd won’t refund or recover the money she lost to a scam. What happened In July 2023 Miss B was looking for accommodation overseas. She found a suitable property online, and when she expressed interest, she was told she’d need to c... (3 pages)View decision -
Decision Reference DRN-4634775
26 Apr 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4634775 The complaint Mr R complains that Monzo Bank Ltd did not refund a series of payments he lost to a scam. What happened Mr R was looking to hire a luxury car for a family member’s wedding. He found a company I’ll call ‘X’ on a social media site and contacted them. He made the fol... (3 pages)View decision -
Decision Reference DRN-4524410
26 Apr 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4524410 The complaint Mr B has complained that Monzo Bank Ltd “Monzo” froze and then closed his account without giving any notice or any reason why it had done so. What happened Mr B has held an account with Monzo since 22 August 2020. On 19 July 2023 his account was frozen and closed ... (2 pages)View decision -
Decision Reference DRN-4746527
26 Apr 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4746527 Complaint Mr M is unhappy that Monzo Bank Ltd didn’t reimburse him after he fell victim to a scam. Background In August 2023, Mr M fell victim to a scam. He’d been looking for work and shared his CV with a recruiter. Shortly afterwards, he was contacted by someone who offered h... (2 pages)View decision -
Decision Reference DRN-4734186
26 Apr 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4734186 Complaint Mr D is unhappy that Monzo Bank Ltd didn’t reimburse him after he fell victim to a scam. Background In September 2023, Mr D fell victim to a scam. A job opportunity was promoted to him on a social media platform. He was told that he could earn commission by carrying o... (3 pages)View decision -
Decision Reference DRN-4538076
25 Apr 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4538076 The complaint Mr H complains about Monzo Bank Ltd. He says that Monzo didn’t do enough to protect him when he became the victim of a scam and would like Monzo to refund him the money he has lost. What happened Mr H was contacted via WhatsApp by an individual who said they were ... (4 pages)View decision -
Decision Reference DRN-4763061
25 Apr 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4763061 The complaint Mr J is unhappy with the service he recevied from Monzo Bank Ltd when it blocked his account after he fell victim to a scam. What happened The detailed background of this complaint is well known to both parties. So, I’ll only provide a brief overview of some of th... (3 pages)View decision -
Decision Reference DRN-4760817
24 Apr 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4760817 The complaint Mr A complains that Monzo Bank Ltd (‘Monzo’) hasn’t refunded him the money he lost in a scam. What happened I’m not going to cover all the points raised in detail. The view of 30 November 2023 covered the details of Mr A’s testimony. But briefly Mr A says he was c... (6 pages)View decision -
Decision Reference DRN-4684925
23 Apr 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4684925 The complaint Miss D complains that Monzo Bank Ltd won’t refund her after she fell victim to a scam. What happened Both parties are aware of the circumstances of the complaint so I won’t repeat them in full here. But briefly, Miss D has explained that in June 2023, she realised... (4 pages)View decision -
Decision Reference DRN-4610143
23 Apr 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4610143 The complaint Mr S has complained Monzo Bank Ltd lodged a fraud-related marker on the industry fraud database, CIFAS, in his name. What happened In 2023 Mr S was told by Monzo that they were closing his account. They also lodged a fraud-related marker on his record with CIFAS. ... (2 pages)View decision
