We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1933 results
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Decision Reference DRN-4746418
18 Apr 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4746418 The complaint Mr F has complained Monzo Bank Ltd won’t refund money he lost as the result of a scam. What happened After expecting a pay-out following a car accident, Mr F was reviewing potential cryptocurrency investments. He joined a crypto investment group and got advice fro... (3 pages)View decision -
Decision Reference DRN-4479328
17 Apr 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4479328 The complaint Mr H complains Monzo Bank Limited won’t refund transactions on his account which he says he didn’t authorise. What happened Mr H contacted Monzo on 24 February 2023 to report issues with his account. Initially Mr H explained he had been the victim of a scam and he... (3 pages)View decision -
Decision Reference DRN-4605372
16 Apr 2024 Monzo Bank Ltd UpheldConsumer CreditDRN-4605372 The complaint Mr D complains that Monzo Bank Ltd lent to him irresponsibly. He says Monzo didn’t do enough to check he could afford to repay the lending sustainably. Mr D says the loan was unaffordable. What happened Mr D applied for a loan of £7,000 with Monzo in October 2021.... (3 pages)View decision -
Decision Reference DRN-4742521
15 Apr 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4742521 The complaint Mr R has complained that Monzo Bank Ltd registered a marker against him at CIFAS, the national fraud database. What happened In January 2023, Mr R received two credits of £65 each. Monzo says it received a fraud report about these credits. It asked Mr R about the ... (3 pages)View decision -
Decision Reference DRN-4732905
15 Apr 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4732905 The complaint Ms L complains that Monzo Bank Ltd (Monzo) won’t refund money she lost in an advance fee scam. What happened What Ms L says: Ms L located to the UK and her children were at school/university here. She was looking to earn extra money to pay fees and living costs. S... (6 pages)View decision -
Decision Reference DRN-4698729
15 Apr 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4698729 The complaint Miss H has complained that Monzo Bank Ltd irresponsibly lent to her and unfairly continued applying charges to her overdraft when she was in financial difficulty. What happened Miss H was provided with an overdraft on her Monzo account, and the limit was then incr... (3 pages)View decision -
Decision Reference DRN-4632000
15 Apr 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4632000 The complaint Mr B complained because Monzo Bank Limited refused to refund him for transactions which he said he didn’t make. What happened On 6 September 2023, two payments debited Mr B’s Monzo credit card. One was a £15 payment to a phone retailer, and the other was a £770.99... (5 pages)View decision -
Decision Reference DRN-4713997
12 Apr 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4713997 Complaint Mr M is unhappy that Monzo Bank Ltd didn’t reimburse him after he fell victim to a job scam. Background In April 2023, Mr M fell victim to a job scam. He was contacted on a social media platform by someone offering a job opportunity. The role involved Mr M carrying ou... (3 pages)View decision -
Decision Reference DRN-4599174
12 Apr 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4599174 The complaint Mr F complains Monzo Bank Ltd (Monzo) won’t refund the money he lost when he fell victim to a scam. What happened Mr F was looking for part time work when he was contacted on a messaging app by someone claiming to be a recruiter with a job opportunity. He was adde... (4 pages)View decision -
Decision Reference DRN-4731868
11 Apr 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4731868 The complaint Miss K complains that Monzo Bank Ltd (‘Monzo’) won’t refund the money she lost after falling victim to a scam. What happened In February 2023 Miss K found a job advert on a social media platform. She clicked a link and provided her contact details. Miss K was cont... (6 pages)View decision
