We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1933 results
-
Decision Reference DRN-4721537
10 Apr 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4721537 The complaint Mr K complains that Monzo Bank Ltd (Monzo) won’t refund money he lost in an advance fee scam. What happened What Mr K says: Mr K is a student and was looking to earn extra money to help with living costs. He was approached in August 2023 by someone representing a ... (5 pages)View decision -
Decision Reference DRN-4461114
10 Apr 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4461114 The complaint Mr M complains that Monzo Bank Ltd (“Monzo”) won’t refund over £6,000 he lost to a cryptocurrency investment scam. What happened The details of this complaint are well known to both parties, so I won’t repeat everything again here. In brief summary, Mr M fell vict... (4 pages)View decision -
Decision Reference DRN-4693507
10 Apr 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4693507 Complaint Mr O is unhappy that Monzo Bank Ltd didn’t reimburse him after he fell victim to a scam. Background In August 2023, Mr O fell victim to a scam. He was looking for jobs with employers that would sponsor his visa application. A friend put him in contact with a company t... (3 pages)View decision -
Decision Reference DRN-4430875
9 Apr 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4430875 The complaint Mr H complains Monzo Bank Ltd failed to refund him for his cash not dispensed dispute he raised in March 2023. What happened Mr H says he visited his local ATM on 4 March 2023 and attempted to withdraw £400 from his Monzo account. Mr H says the money was not dispe... (2 pages)View decision -
Decision Reference DRN-4717989
9 Apr 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4717989 The complaint Mr M is unhappy that Monzo Bank Ltd won’t refund him for money he lost as part of a scam. What happened Further to looking for jobs online, Mr M was contacted by WhatsApp with a supposed job opportunity with a company I’ll call ‘M’. Unfortunately for Mr M, they we... (3 pages)View decision -
Decision Reference DRN-4729744
9 Apr 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4729744 The complaint Mr A complains that Monzo Bank Ltd (‘Monzo’) won’t refund the money he lost when he fell victim to a scam. What happened Mr A is represented in this case but for ease I’ll refer to Mr A throughout this decision. Mr A says that he was unable to work and was looking... (3 pages)View decision -
Decision Reference DRN-4642437
8 Apr 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4642437 The complaint Mr O has complained Monzo Bank Ltd won’t refund transactions he didn’t make. What happened In the morning of 7 October 2023 Mr O noticed two transactions made with his Monzo card which he didn’t recognise. Monzo reviewed the transactions but felt their technical e... (3 pages)View decision -
Decision Reference DRN-4465599
8 Apr 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4465599 The complaint Mr Q has complained that Monzo Bank Ltd provided him with an overdraft without doing the right affordability checks. He says the overdraft was unaffordable and has asked for all interest and charges incurred on the overdraft to be refunded. What happened Mr Q took... (4 pages)View decision -
Decision Reference DRN-4679471
5 Apr 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4679471 Complaint Mr D is unhappy that Monzo Bank Ltd didn’t reimburse him after he fell victim to a scam. Background In March 2023, Mr D fell victim to a purchase scam. He wanted to buy a second-hand mobile phone and found one advertised on a social media platform that he was happy to... (2 pages)View decision -
Decision Reference DRN-4722720
5 Apr 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4722720 The complaint Mr B complains that Monzo Bank Ltd treated him unfairly when it dealt with a Chargeback claim he made. What happened Mr B said he made a purchase online for £689.42 for a product but didn’t receive the item. He asked for a refund within 30 days but this did not ha... (3 pages)View decision
