We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2101 results
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Decision Reference DRN-4846270
21 Jun 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4846270 The complaint Mr O complains that Monzo Bank Ltd won’t refund the money he lost when he was the victim of a scam. What happened In January 2023, Mr O had been looking for work and received a text message from someone who said they’d been passed his details by a recruitment comp... (3 pages)View decision -
Decision Reference DRN-4707538
20 Jun 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4707538 The complaint Ms A complains Monzo Bank Ltd won’t refund the money she lost to a job scam. What happened In mid-2023, Ms A received a message on an instant messaging service about a paid opportunity for a company (B). She understood she would be completing tasks, which were con... (3 pages)View decision -
Decision Reference DRN-4715862
20 Jun 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4715862 The complaint Mr and Mrs A complain that Monzo Bank Ltd won’t reimburse the money they say they lost to a scam. What happened Mr and Mrs A engaged the services of a company which claimed it could help them to become debt free. I’ll call this company G. Mr and Mrs A made regular... (2 pages)View decision -
Decision Reference DRN-4722739
20 Jun 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4722739 The complaint Miss L complains that Monzo bank Ltd won’t refund the money she lost when she fell victim to a scam. What happened Miss L was contacted on social media by someone who appeared to be a friend, they said they had made good profits from a cryptocurrency investment sc... (4 pages)View decision -
Decision Reference DRN-4355261
20 Jun 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4355261 The complaint Mrs K complains that Monzo Bank Ltd won’t refund the money she lost when she was the victim of a scam. What happened Mrs K was the victim of a job task scam after being contacted online by someone who claimed they could offer her work. She was told that she could ... (5 pages)View decision -
Decision Reference DRN-4844338
20 Jun 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4844338 The complaint Ms C complains that Monzo Bank Ltd (‘Monzo’) won’t refund the money she lost when she fell victim to an impersonation scam. What happened Ms C says that she sought to sell a book on a second hand marketplace she hadn’t used before. I’ll refer to the marketplace as... (3 pages)View decision -
Decision Reference DRN-4743552
20 Jun 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4743552 The complaint Miss H complains that Monzo Bank Ltd (“Monzo”) won’t refund her multiple payments made from her account as the result of an investment scam. What happened In August 2023, Miss H was involved in a scam. She was persuaded to send £5,378.53, over a series of payments... (4 pages)View decision -
Decision Reference DRN-4767103
19 Jun 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4767103 The complaint Mr M complains that Monzo Bank Ltd won’t refund the money he lost as a result of a scam. Mr M has used a professional representative to bring this complaint to our service and they have made submissions on his behalf. For consistency, I’ll refer to Mr M throughout... (17 pages)View decision -
Decision Reference DRN-4861742
19 Jun 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4861742 The complaint Mr P is unhappy with the service Monzo Bank Ltd provided after he fell victim of an authorised push payment (APP) scam. What happened Mr P says he has been a victim of a cryptocurrency investment scam where he was contacted via social network platform to invest. M... (2 pages)View decision -
Decision Reference DRN-4828888
19 Jun 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4828888 The complaint Miss S is unhappy Monzo Bank Ltd (“Monzo”) won’t refund the money she lost as a result of a third-party scam. What happened The circumstances that led to this complaint are well known to both parties, so I won’t repeat them in detail here. But, in summary Miss S f... (6 pages)View decision
