We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2101 results
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Decision Reference DRN-4577228
14 Jun 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4577228 The complaint Mr A complains that Monzo Bank Ltd (Monzo) is refusing to refund him the amount he lost as the result of a scam. What happened The background of this complaint is well known to all parties, so I won’t repeat what happened in detail. In summary, Mr A had been apply... (3 pages)View decision -
Decision Reference DRN-4530238
14 Jun 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4530238 The complaint Mr H complains about Monzo Bank Ltd. He says that Monzo didn’t do enough to protect him when he became the victim of a scam and would like Monzo to refund him the money he has lost as a result. What happened Mr H was searching for an additional means of income for... (4 pages)View decision -
Decision Reference DRN-4768772
14 Jun 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4768772 The complaint Miss B has complained Monzo Bank Ltd lodged a fraud-related marker on the industry fraud database, CIFAS, in her name. What happened In 2021 Miss B was told by Monzo that they were closing her account. They also lodged a fraud-related marker on her record with CIF... (2 pages)View decision -
Decision Reference DRN-4802891
14 Jun 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4802891 The complaint Mr K complains about Monzo Bank Ltd. He says that Monzo didn’t do enough to protect him when he became the victim of a scam and would like Monzo to refund him the money he has lost. What happened Mr K had been looking for part time work when he was contacted via W... (3 pages)View decision -
Decision Reference DRN-4810925
14 Jun 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4810925 Complaint Ms J is unhappy that Monzo Bank Ltd didn’t refund her after she told it she’d fallen victim to a scam. Background Ms J was looking to buy a second-hand car. In November 2023, she found one advertised online. Her partner contacted the seller. The seller invited them to... (2 pages)View decision -
Decision Reference DRN-4524388
13 Jun 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4524388 The complaint Mr K complains about Monzo Bank Ltd. He says that Monzo didn’t do enough to protect him when he became the victim of a scam and would like Monzo to refund him the money he has lost as a result. What happened The details of what happened here are well known to all ... (4 pages)View decision -
Decision Reference DRN-4526264
13 Jun 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4526264 The complaint Mr S has complained that Monzo Bank Ltd (“Monzo”) will not refund the money he lost as the result of a scam. What happened Both parties are familiar with the details of the scam so I will provide only a summary here. Mr S discovered an investment firm online that ... (4 pages)View decision -
Decision Reference DRN-4851682
13 Jun 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4851682 The complaint Mr L complains Monzo Bank Ltd (Monzo) won’t refund the money he lost when he fell victim to a scam. What happened Around late 2022, Mr L read an article/advert on social media promoting a cryptocurrency investment platform (“X”). He registered his interest and rec... (4 pages)View decision -
Decision Reference DRN-4825445
13 Jun 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4825445 The complaint Mrs R complains that Monzo Bank Ltd did not refund the £3,025 she lost to a scam. What happened Mrs R was looking to purchase an automatic car and found a suitable one on an online marketplace. After speaking with the company selling the vehicle, they agreed a tot... (3 pages)View decision -
Decision Reference DRN-4602177
13 Jun 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4602177 The complaint Mr S has complained that when Monzo Bank Limited asked him to update his personal details, he was provided with a list of occupations to select from. However, Mr S says none of the options were close to what he does for work and Mr S didn’t want to select one that... (2 pages)View decision
