We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 68 results
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Decision Reference DRN-4944903
6 Mar 2025 ITI Capital Limited Not upheldInvestmentsDRN-4944903 The complaint Mr A complains about ITI Capital Limited (ITI Capital). He said he has been unable to access or decide what to do with shares in a company that it holds for him. Mr A said ITI Capital should give him his shares back or pay compensation equivalent to their worth... (3 pages)View decision -
Decision Reference DRN-4839777
7 Jun 2024 ITI Capital Limited UpheldInvestmentsDRN-4839777 The complaint Ms V complains about the delay ITI Capital Limited (‘ITI’) caused in transferring her investment Individual Savings Account (‘ISA’) to her new provider. She says as a result of the delay, she wasn’t able to sell her shareholding. She says that, because the share p... (5 pages)View decision -
Decision Reference DRN-4714381
10 Apr 2024 ITI Capital Limited UpheldInvestmentsDRN-4714381 The complaint Mr T complains that ITI Capital Limited delayed the transfer of his share dealing account to another broker when it closed its UK retail business. What happened In 2022 ITI decided to stop providing a service in respect of UK retail clients and emailed Mr T on 22 ... (5 pages)View decision -
Decision Reference DRN-4630892
18 Mar 2024 ITI Capital Limited UpheldInvestmentsDRN-4630892 The complaint Mr R has complained about the service he has received from his broker, ITI Capital Limited (ITI). In particular, he is unhappy with the way they have handled his request to rematerialise some shares he holds through them. What happened Mr R says he had approximate... (2 pages)View decision -
Decision Reference DRN-4513201
1 Mar 2024 ITI Capital Limited UpheldInvestmentsDRN-4513201 The complaint Mr R complains about the poor customer service that he received from ITI Capital Limited. What happened In 2022 Mr R complained about the poor customer service provided by ITI including that his holdings in Fastjet and Grifinity couldn’t be sold or transferred to ... (3 pages)View decision -
Decision Reference DRN-4410851
29 Feb 2024 ITI Capital Limited UpheldInvestmentsDRN-4410851 The complaint Mr H complains about a delay by ITI Capital Limited in transferring his stocks and shares ISA to a new provider. What happened In August 2022, Mr H requested that shares held in his ITI ISA be transferred in-specie to another provider after he received notice that... (2 pages)View decision -
Decision Reference DRN-4259575
26 Jan 2024 ITI Capital Limited UpheldInvestmentsDRN-4259575 The complaint Mr B complains that ITI Capital Limited (“ITI”) caused unnecessary delays in transfer his stocks and shares to his new broker. What happened Mr B received a notice from ITI explaining that it would be closing retail accounts by September 2022. ITI gave Mr B the op... (2 pages)View decision -
Decision Reference DRN-4222841
4 Dec 2023 ITI Capital Limited UpheldInvestmentsDRN-4222841 The complaint Miss J complains that ITI Capital Limited failed to return her share certificate to her after she closed her account. What happened Miss J asked to close her account with ITI on 1 August 2022. On 6 September 2022, Miss J asked ITI to return her share certificate t... (2 pages)View decision -
Decision Reference DRN-4448292
10 Nov 2023 ITI Capital Limited UpheldInvestmentsDRN-4448292 The complaint Ms B complains about a shortfall in funds when ITI Capital Limited transferred her investments to a new product provider. What happened One of our Investigators looked into the complaint and thought it should be upheld. After reviewing everything I came to a diffe... (3 pages)View decision -
Decision Reference DRN-4408696
20 Oct 2023 ITI Capital Limited UpheldInvestmentsDRN-4408696 The complaint Mr R complains that ITI Capital Limited (“ITI”) has delayed selling his investments. What happened Mr R held several pension investments with a broker which went into administration in August 2019. Following this, these investments were transferred to ITI in July ... (2 pages)View decision
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