We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 68 results
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Decision Reference DRN-4383302
6 Oct 2023 ITI Capital Limited UpheldInvestmentsDRN-4383302 The complaint Mr K complains about the way ITI Capital Limited have administered his share dealing account. He has encountered problems with the transfer of his account. He has also raised concerns about how a name change on his account was handled and the way he has been commu... (3 pages)View decision -
Decision Reference DRN-4381597
4 Oct 2023 ITI Capital Limited UpheldInvestmentsDRN-4381597 The complaint Mr K complains about the way ITI Capital Limited have administered his share dealing account. He has encountered problems with the transfer of his account. He has also raised concerns about how a name change on his account was handled and the way he has been commu... (3 pages)View decision -
Decision Reference DRN-4258861
29 Sep 2023 ITI Capital Limited UpheldInvestmentsDRN-4258861 The complaint Mr S complains that ITI Capital Limited has failed to provide him with a share certificate for delisted shares he holds on its platform, despite having promised to do so. Mr S is represented in this matter by Mrs S. What happened Mr S holds shares in a delisted AI... (2 pages)View decision -
Decision Reference DRN-4258859
29 Sep 2023 ITI Capital Limited UpheldInvestmentsDRN-4258859 The complaint Mr S complains that ITI Capital Limited has failed to provide him with a share certificate for delisted shares he holds on its platform, despite having promised to do so. Mr S is represented in this matter by Mrs S. What happened Mr S holds shares in a delisted AI... (2 pages)View decision -
Decision Reference DRN-3777181
2 Aug 2023 ITI Capital Limited UpheldInvestmentsDRN-3777181 The complaint Mr G has complained about the poor service he received from ITI Capital Limited (‘ITI’). He wants to know what dividends were received on his account, and when, what charges have been incurred, plus the whereabouts of the £2,000 it is still holding. He would also ... (5 pages)View decision -
Decision Reference DRN-4189777
15 Jun 2023 ITI Capital Limited UpheldInvestmentsDRN-4189777 The complaint Mr N has complained about the delays he experienced when trying to close his two accounts he held with ITI Capital Limited (‘ITI’). Mr N has said that as a result of the delays, he has suffered a loss of around £7,000 and wants this returned to him. What happened ... (8 pages)View decision -
Decision Reference DRN-4132812
18 May 2023 ITI Capital Limited UpheldInvestmentsDRN-4132812 The complaint Mr M complains that ITI Capital Limited (ITI) took too long to action his request to close his account and move his money somewhere else. What happened In 2020, Mr M contacted ITI asking it to close his account and transfer the money held in his share dealing acco... (2 pages)View decision -
Decision Reference DRN-3947511
24 Mar 2023 ITI Capital Limited UpheldInvestmentsDRN-3947511 The complaint Mr A complains about delays in viewing his investment holdings with ITI Capital Limited (ITI), and then in transferring his holdings away to another provider. What happened Mr A held some shares and some cash in an account with a broker I’ll call A. In 2019 A was ... (2 pages)View decision -
Decision Reference DRN-3891436
10 Feb 2023 ITI Capital Limited UpheldInvestmentsDRN-3891436 The complaint Ms K has complained about the lack of action ITI Capital Limited (‘ITI’) has taken with her holding of Policy Selection Limited Assured Fund GBP ‘C’ class despite her instruction to redeem her holding. What happened In May 2007 Ms K invested £20,000 into the Assur... (4 pages)View decision -
Decision Reference DRN-3833597
27 Jan 2023 ITI Capital Limited UpheldInvestmentsDRN-3833597 The complaint Mr D complains about the time it took for ITI Capital Limited to transfer his investment ISA. What happened In 2020 Mr D’s ISA, which he held with another firm that had gone into administration, was transferred over to ITI. At the end of July 2020 Mr D received co... (3 pages)View decision
