We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 68 results
-
Decision Reference DRN-3896279
12 Jan 2023 ITI Capital Limited UpheldInvestmentsDRN-3896279 The complaint Mr C has complained that since his account was transferred to ITI Capital Limited (‘ITI’) in July 2020 he hadn’t been able to arrange for ITI to transfer his account to a new broker or the equivalent in cash. He has been very worried that he hadn’t been able to ac... (6 pages)View decision -
Decision Reference DRN-3842158
16 Dec 2022 ITI Capital Limited UpheldInvestmentsDRN-3842158 The complaint Mrs P has complained about the problems she experienced when trying to access her ISA account which had been transferred to ITI Capital Limited (‘ITI’) from a previous business. Mrs P experienced delays and frustration in trying to transfer her ISA account away fr... (8 pages)View decision -
Decision Reference DRN-3862448
16 Dec 2022 ITI Capital Limited UpheldInvestmentsDRN-3862448 The complaint Mr P complained about the delays he experienced when transferring his account from ITI Capital Limited (‘ITI’) after his account was migrated over from a previous business. What happened Mr P had an account with a previous firm that had gone into administration an... (5 pages)View decision -
Decision Reference DRN-3855652
13 Dec 2022 ITI Capital Limited UpheldInvestmentsDRN-3855652 The complaint Mr H has complained about the service he has received from ITI Capital Limited (‘ITI’). He couldn’t access his account to trade or withdraw cash in a timely manner and which caused him to open an account with another platform and instruct that his account be trans... (4 pages)View decision -
Decision Reference DRN-3842958
9 Dec 2022 ITI Capital Limited UpheldInvestmentsDRN-3842958 The complaint Mr T complains to ITI Capital Limited about delays and service when transferring his ISA to another platform. What happened Mr T first became a customer of ITI’s in the summer of 2020 when his previous provider went into administration. ITI took on some of the pre... (5 pages)View decision -
Decision Reference DRN-3819433
7 Dec 2022 ITI Capital Limited UpheldInvestmentsDRN-3819433 The complaint Mrs R complains ITI Capital Limited (“ITI Capital”) didn’t administer her account properly. In particular she says ITI Capital failed to give her timely access to her account and took too long to transfer her account out to her new provider. What happened Mrs R ex... (2 pages)View decision -
Decision Reference DRN-3842785
6 Dec 2022 ITI Capital Limited UpheldInvestmentsDRN-3842785 The complaint Mr C has complained about the time it has taken, and the treatment he has received from ITI Capital Limited (‘ITI’) when his accounts were migrated over from a previous firm. Mr C’s accounts weren’t reconciled with the shareholdings and cash that had been transfer... (4 pages)View decision -
Decision Reference DRN-3806485
1 Dec 2022 ITI Capital Limited UpheldInvestmentsDRN-3806485 The complaint Mr R has complained about the delays he experienced in trying to arrange for his ISA account to be transferred away from ITI Capital Limited (‘ITI’) after his account was migrated over from a previous firm and Mr R was unable to trade as he would have liked. What ... (7 pages)View decision -
Decision Reference DRN-3819773
1 Dec 2022 ITI Capital Limited UpheldInvestmentsDRN-3819773 The complaint Mr D has complained about the delays he has experienced in trying to arrange for his account to be transferred away from ITI Capital Limited (‘ITI’) after his account was migrated over from a previous firm. There was no audit trail to verify his cash balance and h... (5 pages)View decision -
Decision Reference DRN-3609353
16 Nov 2022 ITI Capital Limited UpheldInvestmentsDRN-3609353 The complaint Mr A complains ITI Capital Limited (“ITI Capital”) didn’t set up or administer his account properly and delayed its transfer, causing him stress and lost investment opportunities. What happened Mr A approached a new provider to request a transfer from ITI Capital ... (3 pages)View decision
