We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 68 results
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Decision Reference DRN-3787325
3 Nov 2022 ITI Capital Limited UpheldInvestmentsDRN-3787325 The complaint Mr and Mrs H have complained about the time it has taken, and the treatment they have received from ITI Capital Limited (‘ITI’) when their accounts were migrated over from a previous firm. ITI didn’t respond to their request to transfer their accounts after they h... (6 pages)View decision -
Decision Reference DRN-3784959
3 Nov 2022 ITI Capital Limited UpheldInvestmentsDRN-3784959 The complaint Mr B has complained about the delays he has experienced in trying to arrange for the transfer of his ISA account from ITI Capital Limited (‘ITI’) to a new provider after it was transferred from a previous firm. What happened In July 2020 Mr B’s stoc... (4 pages)View decision -
Decision Reference DRN-3763896
20 Oct 2022 ITI Capital Limited UpheldInvestmentsDRN-3763896 The complaint Mr and Mrs H have complained about the time it has taken, and the treatment they have received, from ITI Capital Limited (‘ITI’) when their account was migrated over from a previous firm. What happened In July 2020 Mr and Mrs H’s share account, which they held wit... (3 pages)View decision -
Decision Reference DRN-3564281
19 Oct 2022 ITI Capital Limited UpheldInvestmentsDRN-3564281 The complaint Mrs A complains ITI Capital Limited (“ITI Capital”) didn’t administer her account properly and delayed its transfer, causing her stress and financial loss. What happened Mrs A says she started the transfer process in August 2020 and it completed in April 2021. She... (5 pages)View decision -
Decision Reference DRN-3758606
19 Oct 2022 ITI Capital Limited UpheldInvestmentsDRN-3758606 The complaint Miss A complains ITI Capital Limited (“ITI Capital”) didn’t administer her account properly and delayed its transfer, causing her stress and a loss of investment opportunities. What happened Miss A signed a transfer form in September 2020 and her new provider cont... (3 pages)View decision -
Decision Reference DRN-3691014
14 Oct 2022 ITI Capital Limited UpheldInvestmentsDRN-3691014 The complaint Mr P has complained that ITI Capital Limited (‘ITI’) won’t provide him with a share certificate for a company in liquidation in which he is a shareholder. What happened In July 2020 Mr P’s two accounts, which he held with a previous firm that had gone into adminis... (3 pages)View decision -
Decision Reference DRN-3619278
30 Sep 2022 ITI Capital Limited UpheldInvestmentsDRN-3619278 The complaint Mrs P complains ITI Capital Limited (“ITI Capital”) took too long to sell her holdings and make her cash available to be drawn from her pension. She says she suffered losses as a result. What happened Mrs P had a pension operated by a third party. The pension held... (5 pages)View decision -
Decision Reference DRN-3652059
29 Sep 2022 ITI Capital Limited UpheldInvestmentsDRN-3652059 The complaint Mr W complains ITI Capital Limited (“ITI Capital”) didn’t administer his investment account properly, delaying his access to his cash and assets. What happened Mr W says he was unable to get in touch with or get help from ITI Capital to enable him to complete the ... (6 pages)View decision -
Decision Reference DRN-3639031
26 Sep 2022 ITI Capital Limited UpheldInvestmentsDRN-3639031 The complaint Mr W complains that since the migration of his account – from a previous provider to ITI Capital Limited (“ITI”) – he’s been unable to access his account, withdraw funds and/or manage his holdings. Due to the ongoing account access difficulties, Mr W requested to ... (5 pages)View decision -
Decision Reference DRN-3618337
26 Sep 2022 ITI Capital Limited UpheldInvestmentsDRN-3618337 The complaint Mr H complains ITI Capital Limited (“ITI Capital”) failed to provide a working trading platform when it took over his investment account and then took too long to transfer out his account. What happened Mr H told us he never got full use of his account due to tech... (3 pages)View decision
