We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 68 results
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Decision Reference DRN-3621560
22 Sep 2022 ITI Capital Limited UpheldInvestmentsDRN-3621560 The complaint Mr and Mrs W have complained about the time it has taken, and the treatment they have received from ITI Capital Limited (‘ITI’) when their joint account was migrated over from a previous firm. What happened In June 2020 Mr and Mrs W’s share account, which they hel... (4 pages)View decision -
Decision Reference DRN-3467718
22 Sep 2022 ITI Capital Limited UpheldInvestmentsDRN-3467718 The complaint Mr P complains about how ITI Capital Limited (“ITI Capital”) administered his investment account. In particular, Mr P has complained about how long it took to get a shareholding he held set up on his account properly, how long it took to transfer that shareholding... (4 pages)View decision -
Decision Reference DRN-3606516
21 Sep 2022 ITI Capital Limited UpheldInvestmentsDRN-3606516 The complaint Mr C complains about the unsuccessful transfer and delay of his assets from ITI Capital Limited (referred to as “ITI” or the “Transferor”) to a new provider of his choosing, referred to as “the transferee”. What happened Mr C initially held an account with a diffe... (5 pages)View decision -
Decision Reference DRN-3660789
20 Sep 2022 ITI Capital Limited UpheldInvestmentsDRN-3660789 The complaint Ms T complains about the problems she’s faced when transferring her share dealing account from ITI Capital Limited. She complains that it took too long to transfer her shares and cash, and this has caused significant distress and left her without access to her inv... (3 pages)View decision -
Decision Reference DRN-3701126
16 Sep 2022 ITI Capital Limited UpheldInvestmentsDRN-3701126 The complaint Mr L complains about delays ITI Capital Limited caused while dealing with migration of his account from another firm and issues with accessing his account. What happened Mr L says he submitted an ISA transfer from a previous firm (in administration) to ITI Capital... (3 pages)View decision -
Decision Reference DRN-3701441
15 Sep 2022 ITI Capital Limited UpheldInvestmentsDRN-3701441 The complaint Mr R complains about delays he experienced in transferring his stocks and shares ISA away from ITI Capital Limited. What happened I issued a provisional decision in Mr R’s complaint and set out the background to the complaint and my provisional findings as follows... (3 pages)View decision -
Decision Reference DRN-3698033
15 Sep 2022 ITI Capital Limited UpheldInvestmentsDRN-3698033 The complaint Mr R complains about delays he experienced in transferring his shares away from ITI Capital Limited, and delays in being able to withdraw his cash from the account. What happened I issued a provisional decision in Mr R’s complaint and set out the background to the... (3 pages)View decision -
Decision Reference DRN-3468613
8 Sep 2022 ITI Capital Limited UpheldInvestmentsDRN-3468613 The complaint Mr R has complained about the time it has taken, and the treatment he has received from ITI Capital Limited (‘ITI’) when his account was migrated over from a previous firm. ITI didn’t respond to his questions about how to withdraw from his account which he couldn’... (6 pages)View decision -
Decision Reference DRN-3689515
7 Sep 2022 ITI Capital Limited UpheldInvestmentsDRN-3689515 The complaint Ms S complains ITI Capital Limited (“ITI Capital”) didn’t administer her investment account properly and delayed the transfer of the account. What happened Ms S says ITI Capital is responsible for problems including delays setting up the account, problems with her... (5 pages)View decision -
Decision Reference DRN-3495095
5 Sep 2022 ITI Capital Limited UpheldInvestmentsDRN-3495095 The complaint Ms W has complained about the time it has taken to transfer her account and the service she has received from ITI Capital Limited (‘ITI’) when her accounts were migrated over from a previous firm. What happened In July 2020 Ms W’s accounts – a trading account and ... (4 pages)View decision
