We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 68 results
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Decision Reference DRN-3635423
31 Aug 2022 ITI Capital Limited UpheldInvestmentsDRN-3635423 The complaint Mr L complains about how ITI Capital Limited (“ITI Capital”) administered his investment accounts. What happened Mr L says ITI Capital is responsible for him never having proper access to his accounts – in particular his ISA – and for a delay in transferring them.... (3 pages)View decision -
Decision Reference DRN-3633424
30 Aug 2022 ITI Capital Limited UpheldInvestmentsDRN-3633424 The complaint Mr and Mrs M complain about delays they experienced when trying to access and sell their investments held by ITI Capital Limited. What happened In 2020 Mr and Mrs M’s joint investment account, which they held with another firm that had gone into administration, wa... (3 pages)View decision -
Decision Reference DRN-3612177
26 Aug 2022 ITI Capital Limited UpheldInvestmentsDRN-3612177 The complaint Mr B complains about how ITI Capital Limited (“ITI Capital”) administered the transfer of his investment account. He says ITI Capital failed to do this in a competent and timely manner. He says he suffered stress as a result. He says the delay caused him financial... (6 pages)View decision -
Decision Reference DRN-3623186
26 Aug 2022 ITI Capital Limited UpheldInvestmentsDRN-3623186 The complaint Mr Z complains about how ITI Capital Limited (“ITI Capital”) administered his investment account. He says ITI Capital took too long to pay him five cash withdrawals he requested. What happened Our investigator set out the background to Mr Z’s complaint and found a... (2 pages)View decision -
Decision Reference DRN-3668248
25 Aug 2022 ITI Capital Limited UpheldInvestmentsDRN-3668248 The complaint Mr A has complained about the delays he has experienced in trying to arrange for his two accounts to be transferred away from ITI Capital (‘ITI’) after his accounts were migrated over from a previous firm. ITI hasn’t responded to any of his correspondence or phone... (6 pages)View decision -
Decision Reference DRN-3602864
22 Aug 2022 ITI Capital Limited UpheldPensions and AnnuitiesDRN-3602864 The complaint Mr D complains about ITI Capital Limited’s administration of his investments held within a Self-Invested Personal Pension (SIPP), after they were transferred from a business that is now insolvent - ‘S’. What happened In June 2020 Mr D’s investment portfolio was tr... (6 pages)View decision -
Decision Reference DRN-3600094
15 Aug 2022 ITI Capital Limited UpheldInvestmentsDRN-3600094 The complaint Ms C has complained about how ITI Capital Limited (“ITI Capital”) administered her investment account. What happened Ms C says the service ITI Capital provided was poor, including poor data security, delay and errors with dividends, statements not being sent and I... (3 pages)View decision -
Decision Reference DRN-3577044
13 Aug 2022 ITI Capital Limited UpheldInvestmentsDRN-3577044 The complaint Mr and Mrs B have complained about how ITI Capital Limited (“ITI Capital”) administered their investment accounts. What happened Mr and Mrs B say ITI Capital took until September 2020 to get their accounts up and running and it should’ve happened in July. They say... (4 pages)View decision -
Decision Reference DRN-3354239
4 Aug 2022 ITI Capital Limited UpheldInvestmentsDRN-3354239 The complaint Mr B has complained about delays in accessing his share dealing account with ITI Capital Limited, and the customer service he experienced when attempting to resolve the issue. What happened In 2020 Mr B’s share account, which he held with another firm that had gon... (3 pages)View decision -
Decision Reference DRN-3454178
29 Apr 2022 ITI Capital Limited UpheldInvestmentsDRN-3454178 The complaint Mr B complains about the time it took for ITI Capital Limited to transfer his stock to another provider. He complains about the fact that during the time his account was migrated over from a previous firm, he was unable to trade or get hold of anyone at ITI. He al... (3 pages)View decision
