We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 68 results
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Decision Reference DRN-3325384
26 Apr 2022 ITI Capital Limited UpheldInvestmentsDRN-3325384 The complaint Ms T complains about difficulties she experienced when her account was moved to ITI Capital Limited. She complains that it took too long to transfer some of her holdings to another firm and that it took too long for her to withdraw the cash balances she had. She a... (3 pages)View decision -
Decision Reference DRN-3372724
31 Mar 2022 ITI Capital Limited UpheldInvestmentsDRN-3372724 The complaint Mr M complains that since the migration of his account – from a previous provider to ITI Capital Limited – he’s been unable to access his account, withdraw funds and/or manage his holdings. Consequently, Mr M has had to borrow money from his brother, but was unabl... (6 pages)View decision -
Decision Reference DRN-3112315
9 Feb 2022 ITI Capital Limited Not upheldInvestmentsDRN-3112315 The complaint Ms J’s representative, her husband Mr J, complains on her behalf about the service she received from ITI Capital Limited, referred to as “ITI”. In summary, Mr J said: Ms J is unhappy that she couldn’t monitor and deal on her online platform. ITI changed her Brit... (5 pages)View decision -
Decision Reference DRN-3070547
24 Nov 2021 ITI Capital Limited UpheldInvestmentsDRN-3070547 The complaint Mr M complains that ITI Capital Limited – referred to as “ITI” or “the transferor” – failed to carry out his instructions to transfer his ISA to a third-party provider, referred to as “the transferee”. Mr M says that despite chasing the matter hasn’t been resolved... (5 pages)View decision -
Decision Reference DRN8870910
17 Jan 2019 ITI Capital Limited Not upheldInvestment and pensionsMr V’s complaint is about a managed trading account he held, under a corporate name, with ITI Capital Limited (formerly known as FXCM and referred to as FXCM in this decision). Both parties are legally represented. In the main, Mr V’s representative alleges, on h... (6 pages)View decision -
Decision Reference DRN7357361
15 Jan 2019 ITI Capital Limited Not upheldInvestment and pensionsMrs G’s complaint is about a managed trading account she held with ITI Capital Limited (formerly known as FXCM and referred to as FXCM in this decision). Both parties are legally represented. In the main, Mrs G’s representative alleges, on her behalf, the following:... (5 pages)View decision -
Decision Reference DRN7441298
26 Feb 2018 ITI Capital Limited UpheldInvestment and pensionsMr A complains that ITI Capital Limited (“ITI”, which was trading as Walbrook Capital Markets at the time of the events) has debited his trading account, following the correction of some errors, when it should not have done so. He is also unhappy with the length of ti... (2 pages)View decision -
Decision Reference DRN6339838
3 Jan 2018 ITI Capital Limited Not upheldInvestment and pensionsMs K complains ITI Capital Limited failed to action her redemption request as it should have done so she received payment from the fund she invested in and has provided misinformation and has mismanaged the fund. She wants her capital back plus profit over the past ... (4 pages)View decision
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