We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 93 results
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Decision Reference DRN-4760510
26 Apr 2024 London and Country Mortgages Ltd UpheldMortgagesDRN-4760510 The complaint Mr M complains about poor service and delays when he took mortgage advice from London and Country Mortgages Ltd. He says he missed out on a lower interest rate product as a result. What happened Mr M’s interest rate product was due to expire on 30 September 2023. ... (3 pages)View decision -
Decision Reference DRN-4366413
18 Mar 2024 London and Country Mortgages Ltd Not upheldMortgagesDRN-4366413 The complaint Mr B and Mrs B complaint that when they sourced a mortgage with the help of London and Country Mortgages Ltd (“L&C”) their broker didn’t make sure that the fixed interest rate on their mortgage ran for a full five years. They told us about the difficulties thi... (3 pages)View decision -
Decision Reference DRN-4634125
23 Feb 2024 London and Country Mortgages Ltd Not upheldInsuranceDRN-4634125 The complaint Mr W complains that he was mis-sold a policy by London and Country Mortgages Ltd (LCML) which he believed guaranteed him a lump sum after 35 years, but later turned out to only be a life and critical illness policy. What happened In October 2022 Mr W spoke to LCML... (4 pages)View decision -
Decision Reference DRN-4495010
15 Feb 2024 London and Country Mortgages Ltd UpheldMortgagesDRN-4495010 The complaint Mr A and Ms K complain that London and Country Mortgages Ltd made errors which meant their mortgage application lapsed. They ask for compensation for distress and having to take out a mortgage with a higher interest rate. What happened Mr A and Ms K took mortgage ... (3 pages)View decision -
Decision Reference DRN-4575684
13 Feb 2024 London and Country Mortgages Ltd UpheldMortgagesDRN-4575684 The complaint Mr S complains that London and Country Mortgages Ltd (“L&C”) failed to advise him in a timely manner that his application for a remortgage had been refused by a lender which meant that he was unable to remortgage with another lender before interest rates incre... (5 pages)View decision -
Decision Reference DRN-4534328
3 Jan 2024 London and Country Mortgages Ltd UpheldMortgagesDRN-4534328 The complaint Mr S and Mrs N complain that London and Country Mortgages Ltd (“L&C”) caused delays in arranging their remortgage, so they didn’t have enough time to complete other required paperwork. They had to stay with their previous lender instead, and are now paying mor... (4 pages)View decision -
Decision Reference DRN-4182858
28 Nov 2023 London and Country Mortgages Ltd Not upheldMortgagesDRN-4182858 The complaint Mrs G and Mr M complain about the service London and Country Mortgages Ltd provided in relation to their re-mortgage application. What happened In June 2022 Mrs G and Mr M were looking to re-mortgage their residential property when their existing five-year fixed i... (4 pages)View decision -
Decision Reference DRN-4352612
27 Nov 2023 London and Country Mortgages Ltd UpheldMortgagesDRN-4352612 The complaint Miss M’s complaint about London and Country Mortgages Ltd (L&C) relates to the time taken to process and complete her mortgage application and also the service she received. What happened In June 2022, Miss M instructed L&C, a mortgage broker, to advise he... (4 pages)View decision -
Decision Reference DRN-4094967
24 Nov 2023 London and Country Mortgages Ltd Not upheldInsuranceDRN-4094967 The complaint Mr W complains that his critical illness cover has been cancelled when it shouldn’t have been because London and Country Mortgages Ltd (LCM) didn’t provide the information it should have done to the insurer. What happened In 2021 Mr W was purchasing a new property... (2 pages)View decision -
Decision Reference DRN-4424549
27 Oct 2023 London and Country Mortgages Ltd UpheldMortgagesDRN-4424549 The complaint Mr and Mrs P complain that they were wrongly advised by London and Country Mortgages Ltd (trading as L&C Mortgages) that they’d be able to retain the mortgage product they’d applied for if they changed the property they wanted to buy. As a result, they missed ... (5 pages)View decision
