We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 96 results
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Decision Reference DRN-4352612
27 Nov 2023 London and Country Mortgages Ltd UpheldMortgagesDRN-4352612 The complaint Miss M’s complaint about London and Country Mortgages Ltd (L&C) relates to the time taken to process and complete her mortgage application and also the service she received. What happened In June 2022, Miss M instructed L&C, a mortgage broker, to advise he... (4 pages)View decision -
Decision Reference DRN-4094967
24 Nov 2023 London and Country Mortgages Ltd Not upheldInsuranceDRN-4094967 The complaint Mr W complains that his critical illness cover has been cancelled when it shouldn’t have been because London and Country Mortgages Ltd (LCM) didn’t provide the information it should have done to the insurer. What happened In 2021 Mr W was purchasing a new property... (2 pages)View decision -
Decision Reference DRN-4424549
27 Oct 2023 London and Country Mortgages Ltd UpheldMortgagesDRN-4424549 The complaint Mr and Mrs P complain that they were wrongly advised by London and Country Mortgages Ltd (trading as L&C Mortgages) that they’d be able to retain the mortgage product they’d applied for if they changed the property they wanted to buy. As a result, they missed ... (5 pages)View decision -
Decision Reference DRN-4413630
24 Oct 2023 London and Country Mortgages Ltd UpheldMortgagesDRN-4413630 The complaint Mr and Mrs C complain that London and Country Mortgages Ltd caused delays with their re- mortgage. Mr and Mrs C ask for compensation for their additional interest costs and their distress and inconvenience. What happened Mr and Mrs C took mortgage advice from L&am... (5 pages)View decision -
Decision Reference DRN-4396232
18 Oct 2023 London and Country Mortgages Ltd Not upheldMortgagesDRN-4396232 The complaint Miss P complains about the service she received from London and Country Mortgages Ltd (“L&C”) when she tried to remortgage a buy to let (“BTL”) property. She said they caused delays which meant she ended up paying a higher interest rate on her mortgage. What h... (4 pages)View decision -
Decision Reference DRN-4378399
3 Oct 2023 London and Country Mortgages Ltd UpheldMortgagesDRN-4378399 The complaint Mr F and Ms J complain that the mortgage they were applying for with the support of London and Country Mortgages Ltd was withdrawn, and their application failed, because they hadn’t supplied requested documents. But they said these were all emailed to L&C, as ... (3 pages)View decision -
Decision Reference DRN-4193341
21 Jun 2023 London and Country Mortgages Ltd Not upheldMortgagesDRN-4193341 The complaint Mr and Mrs J complain that they were reassured by their mortgage broker, London and Country Mortgages Ltd (“L&C”) that the interest rate they wanted was secured. But they said it wasn’t, the offer expired while they were providing evidence to support extra bor... (8 pages)View decision -
Decision Reference DRN-3980487
30 May 2023 London and Country Mortgages Ltd Not upheldMortgagesDRN-3980487 The complaint Miss H and Mr S’s complaint about London and Country Mortgages Ltd trading as L&C (L&C) relates to the service they received when they made an application for a mortgage with X bank using L&C’s help. What happened Miss H and Mr S wanted to apply for a ... (3 pages)View decision -
Decision Reference DRN-3966318
19 Apr 2023 London and Country Mortgages Ltd Not upheldMortgagesDRN-3966318 The complaint Mr S and Mrs S complain that London and Country Mortgages Ltd trading as L&C failed to provide the service they would have expected and caused them to miss out on a favourable rate of interest for their mortgage. What happened Mr S and Mrs S used L&C as a ... (2 pages)View decision -
Decision Reference DRN-3903068
20 Jan 2023 London and Country Mortgages Ltd UpheldMortgagesDRN-3903068 The complaint Mr S and Ms H complain that London and Country Mortgages Ltd caused their mortgage application to be delayed. What happened Mr S and Ms H’s offer to purchase a property was accepted on 28 March 2022. They contacted London and Country Mortgages Ltd to arrange a mor... (3 pages)View decision
