We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 93 results
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Decision Reference DRN-3463458
5 Jul 2022 London and Country Mortgages Ltd Not upheldInvestmentsDRN-3463458 The complaint Mr and Mrs D complain that London and Country Mortgages Ltd (“LCM”) sold them an incorrect life and critical illness policy that didn’t meet their needs. What happened Mr and Mrs D spoke to LCM about their life and critical illness cover arrangements between March... (2 pages)View decision -
Decision Reference DRN-3348050
17 Jun 2022 London and Country Mortgages Ltd UpheldMortgagesDRN-3348050 The complaint Mr K and Miss S complain about the poor service they received from London and Country Mortgages Ltd (L&C) when they were completing on a house purchase and used L&C as a mortgage broker. What happened In July 2019, Mr K and Miss S approached their mortgage... (3 pages)View decision -
Decision Reference DRN-3545126
15 Jun 2022 London and Country Mortgages Ltd UpheldMortgagesDRN-3545126 The complaint Mr B and Mrs H complain that London and Country Mortgages Ltd (“L&C”) asked them for proof of ID which it didn’t need, then approached their solicitor without permission. They wanted some of their fees returned, and compensation of £500. What happened Mr B tol... (3 pages)View decision -
Decision Reference DRN-3362948
30 May 2022 London and Country Mortgages Ltd Not upheldInsuranceDRN-3362948 The complaint Ms L complains that London and Country Mortgages Ltd (L&C) mis-sold her a personal income protection insurance policy. What happened Ms L had an income protection policy with an insurer I’ll call F. In 2014, Ms L met with an adviser from L&C to discuss her... (4 pages)View decision -
Decision Reference DRN-3260434
18 Jan 2022 London and Country Mortgages Ltd Not upheldMortgagesDRN-3260434 The complaint This complaint is about the service provided to Mr and Mrs G by mortgage brokers London and Country Mortgages Ltd (L&C) during a mortgage application to a lender I’ll call N. The application was turned down by N after it was established that the source of most... (3 pages)View decision -
Decision Reference DRN-3224180
21 Dec 2021 London and Country Mortgages Ltd Not upheldMortgagesDRN-3224180 The complaint Mr and Mrs M complain that London and Country Mortgage Ltd (London and Country), didn’t provide them with a correct illustration stating that the valuation fee was non-refundable. Mr and Mrs M also had concerns about when the valuation had taken place. What happen... (4 pages)View decision -
Decision Reference DRN-3126228
20 Dec 2021 London and Country Mortgages Ltd UpheldMortgagesDRN-3126228 The complaint Mrs E and Mr S complain that London and Country Mortgages Ltd says it sent documents back to them by special delivery, that they had provided as part of their mortgage application, but the documents never arrived. Mrs E and Mr S say London and Country should have ... (3 pages)View decision -
Decision Reference DRN-2835664
22 Nov 2021 London and Country Mortgages Ltd Not upheldMortgagesDRN-2835664 The complaint Miss A complains that London and Country Mortgages Ltd caused delays when she applied for a mortgage. She wants L&C to compensate her for the distress and inconvenience this caused. What happened Miss A approached L&C in August 2020. Her mortgage applicati... (3 pages)View decision -
Decision Reference DRN-3161696
15 Nov 2021 London and Country Mortgages Ltd UpheldMortgagesDRN-3161696 The complaint Mr and Mrs M complain about errors made by London and Country Mortgages Ltd with their re-mortgage application. What happened Mr and Mrs M’s mortgage product was nearing its expiry date. Mr and Mrs M wanted to re- mortgage and raise additional funds for a holiday ... (3 pages)View decision -
Decision Reference DRN-2750999
29 Sep 2021 London and Country Mortgages Ltd Not upheldMortgagesDRN-2750999 The complaint Mr M complained that he’d received unsuitable advice from London & Country Mortgages Ltd (L&C). What happened In 2019, Mr M approached L&C for mortgage advice. The property he wanted to buy needed renovation work. L&C recommended a mortgage with a ... (4 pages)View decision
