We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 93 results
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Decision Reference DRN-2824911
15 Jul 2021 London and Country Mortgages Ltd Not upheldMortgagesDRN-2824911 The complaint Mr P complains that London and Country Mortgages Ltd (‘L&C’) breached his data and delayed his mortgage application. What happened Mr P previously used L&C for a mortgage, so in 2018 when he needed to re-mortgage his rental property he contacted them. The ... (2 pages)View decision -
Decision Reference DRN-2788815
29 May 2021 London and Country Mortgages Ltd UpheldMortgagesDRN-2788815 The complaint Mr P owned a property in mortgage to lender V. There was a fixed interest rate product at 1.39% which was due to expire on 31 December 2019. After that date the mortgage would go onto V’s standard variable rate (SVR) of 4.99%. Mr and Mrs P decided to re-mortgage i... (6 pages)View decision -
Decision Reference DRN-2822580
17 May 2021 London and Country Mortgages Ltd Not upheldMortgagesDRN-2822580 The complaint This complaint is about a mortgage that Mrs and Mr J took out in 2007 on the advice and recommendation of a broker who represented London and Country Mortgages Ltd (“L&C”). Mrs J and Mr J, who have third-party representation, are unhappy with several aspects o... (4 pages)View decision -
Decision Reference DRN-2789605
10 May 2021 London and Country Mortgages Ltd UpheldMortgagesDRN-2789605 The complaint Ms S complains about errors and delays when London and Country Mortgages Ltd applied for a mortgage on her behalf. What happened L&C recommended a mortgage to Ms S and made an application to the lender on her behalf. The lender sent a mortgage offer which said... (3 pages)View decision -
Decision Reference DRN-2669860
10 Mar 2021 London and Country Mortgages Ltd UpheldMortgagesDRN-2669860 The complaint Mr and Mrs P complain about poor and misleading advice from London and Country Mortgages Ltd when they asked for help extending the term of their interest only mortgage. What happened Mr and Mrs P contacted L&C in mid-November 2019. Their interest only mortgag... (3 pages)View decision -
Decision Reference DRN-2569840
5 Feb 2021 London and Country Mortgages Ltd Not upheldMortgagesDRN-2569840 The complaint Mrs W complains that London and Country Mortgages Ltd caused delays with her re- mortgage. She asks that it compensates her for additional interest costs. What happened Mrs W asked L&C for mortgage advice. She wanted to re-mortgage when the fixed interest prod... (2 pages)View decision -
Decision Reference DRN-2021109
16 Oct 2020 London and Country Mortgages Ltd Not upheldMortgagesDRN-2021109 The complaint Mr B complains that when he took out a mortgage through London and Country Mortgages Ltd (L&C) it quoted him a price for the legal work associated with the purchase, which was to be provided by solicitors (who I’ll refer to as X). But X charged approximately 3... (2 pages)View decision -
Decision Reference DRN5430666
10 Aug 2020 London and Country Mortgages Ltd UpheldBanking and creditMr and Mrs A complain that their mortgage broker London and Country Mortgages Ltd failed to pass on information to the prospective lender which caused delays in exchanging contracts, and cost them additional solicitors’ fees.To resolve their complaint they want L&C to pay the additiona... (4 pages)View decision -
Decision Reference DRN-1748939
19 Jun 2020 London and Country Mortgages Ltd Not upheldMortgagesThe complaint Mr B complains that London and Country Mortgages Ltd gave him incorrect information when he applied for a mortgage which meant he incurred unnecessary costs. What happened Mr B wanted to purchase a property under a shared ownership scheme. He approached London and Country to ... (2 pages)View decision -
Decision Reference DRN0742374
16 Jun 2020 London and Country Mortgages Ltd UpheldBanking and creditMiss P complains about how London and Country Mortgages Ltd (L&C) handled a mortgage application made on her behalf.background Miss P owned a property that her father and his partner lived in. It was mortgaged to a lender I’ll call L. Her father decided to downsize so Miss P applied to... (2 pages)View decision
