We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 96 results
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Decision Reference DRN-2835664
22 Nov 2021 London and Country Mortgages Ltd Not upheldMortgagesDRN-2835664 The complaint Miss A complains that London and Country Mortgages Ltd caused delays when she applied for a mortgage. She wants L&C to compensate her for the distress and inconvenience this caused. What happened Miss A approached L&C in August 2020. Her mortgage applicati... (3 pages)View decision -
Decision Reference DRN-3161696
15 Nov 2021 London and Country Mortgages Ltd UpheldMortgagesDRN-3161696 The complaint Mr and Mrs M complain about errors made by London and Country Mortgages Ltd with their re-mortgage application. What happened Mr and Mrs M’s mortgage product was nearing its expiry date. Mr and Mrs M wanted to re- mortgage and raise additional funds for a holiday ... (3 pages)View decision -
Decision Reference DRN-2750999
29 Sep 2021 London and Country Mortgages Ltd Not upheldMortgagesDRN-2750999 The complaint Mr M complained that he’d received unsuitable advice from London & Country Mortgages Ltd (L&C). What happened In 2019, Mr M approached L&C for mortgage advice. The property he wanted to buy needed renovation work. L&C recommended a mortgage with a ... (4 pages)View decision -
Decision Reference DRN-2824911
15 Jul 2021 London and Country Mortgages Ltd Not upheldMortgagesDRN-2824911 The complaint Mr P complains that London and Country Mortgages Ltd (‘L&C’) breached his data and delayed his mortgage application. What happened Mr P previously used L&C for a mortgage, so in 2018 when he needed to re-mortgage his rental property he contacted them. The ... (2 pages)View decision -
Decision Reference DRN-2788815
29 May 2021 London and Country Mortgages Ltd UpheldMortgagesDRN-2788815 The complaint Mr P owned a property in mortgage to lender V. There was a fixed interest rate product at 1.39% which was due to expire on 31 December 2019. After that date the mortgage would go onto V’s standard variable rate (SVR) of 4.99%. Mr and Mrs P decided to re-mortgage i... (6 pages)View decision -
Decision Reference DRN-2822580
17 May 2021 London and Country Mortgages Ltd Not upheldMortgagesDRN-2822580 The complaint This complaint is about a mortgage that Mrs and Mr J took out in 2007 on the advice and recommendation of a broker who represented London and Country Mortgages Ltd (“L&C”). Mrs J and Mr J, who have third-party representation, are unhappy with several aspects o... (4 pages)View decision -
Decision Reference DRN-2789605
10 May 2021 London and Country Mortgages Ltd UpheldMortgagesDRN-2789605 The complaint Ms S complains about errors and delays when London and Country Mortgages Ltd applied for a mortgage on her behalf. What happened L&C recommended a mortgage to Ms S and made an application to the lender on her behalf. The lender sent a mortgage offer which said... (3 pages)View decision -
Decision Reference DRN-2669860
10 Mar 2021 London and Country Mortgages Ltd UpheldMortgagesDRN-2669860 The complaint Mr and Mrs P complain about poor and misleading advice from London and Country Mortgages Ltd when they asked for help extending the term of their interest only mortgage. What happened Mr and Mrs P contacted L&C in mid-November 2019. Their interest only mortgag... (3 pages)View decision -
Decision Reference DRN-2569840
5 Feb 2021 London and Country Mortgages Ltd Not upheldMortgagesDRN-2569840 The complaint Mrs W complains that London and Country Mortgages Ltd caused delays with her re- mortgage. She asks that it compensates her for additional interest costs. What happened Mrs W asked L&C for mortgage advice. She wanted to re-mortgage when the fixed interest prod... (2 pages)View decision -
Decision Reference DRN-2021109
16 Oct 2020 London and Country Mortgages Ltd Not upheldMortgagesDRN-2021109 The complaint Mr B complains that when he took out a mortgage through London and Country Mortgages Ltd (L&C) it quoted him a price for the legal work associated with the purchase, which was to be provided by solicitors (who I’ll refer to as X). But X charged approximately 3... (2 pages)View decision
