We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 93 results
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Decision Reference DRN2041038
25 Jul 2018 London and Country Mortgages Ltd Not upheldBanking and creditMr and Mrs P complain about how London and Country Mortgages Ltd (L&C) dealt with their re-mortgage application. They ask for compensation.backgroundL&C applied for a mortgage on behalf of Mr and Mrs P in October 2017. The mortgage completed in January 2018.... (2 pages)View decision -
Decision Reference DRN8495740
5 Dec 2017 London and Country Mortgages Ltd UpheldBanking and creditMr and Mrs T complained about incorrect advice from their broker at London and Country Mortgages Ltd. The day before they were due to exchange contracts, the broker told them he’d miscalculated by £120,000.backgroundMr and Mrs T wanted to:-Increase the borrowing on thei... (3 pages)View decision -
Decision Reference DRN9648089
14 Sep 2017 London and Country Mortgages Ltd Not upheldBanking and creditMiss C complains that London and Country Mortgages Ltd lost identity documents including her passport. To resolve her complaint she wants it to reimburse the fee she had to pay for the replacement of the passport and the money she’d paid for a holiday which she c... (3 pages)View decision -
Decision Reference DRN8895105
17 May 2017 London and Country Mortgages Ltd Not upheldBanking and creditMr S and Miss M’s complaint is about the service they received from London and Country Mortgages Ltd (LCM) when it helped them arrange their re-mortgage. They are unhappy that it didn’t make it clear that if they wanted to alter their application they had to conta... (2 pages)View decision -
Decision Reference DRN9002558
20 Mar 2017 London and Country Mortgages Ltd Not upheldBanking and creditMr P has complained about the mortgage advice he received from London and Country Mortgages Ltd (“L&C”). He says the recommended mortgage wasn’t suitable and he wasn’t given enough information to make an informed decision.backgroundMr P went to L&C for advice ab... (3 pages)View decision -
Decision Reference DRN9052392
8 Mar 2017 London and Country Mortgages Ltd Not upheldPayment protection insurance (PPI)Mrs M complains that London and Country Mortgages Ltd (LCM) mis-sold her a payment protection insurance (PPI) policy.backgroundI issued a provisional decision on this complaint in February. In that I said I was not minded to uphold this complaint. A copy is attached ... (3 pages)View decision -
Decision Reference DRN2614991
24 Jan 2017 London and Country Mortgages Ltd UpheldPayment protection insurance (PPI)Mr and Mrs B say that London and Country Mortgages Ltd (“LCM”) mis-sold them a regular premium payment protection insurance (PPI) policy in conjunction with a mortgage.backgroundIn March 2005, Mr and Mrs B bought a regular premium PPI to cover their mortgage repayments... (2 pages)View decision -
Decision Reference DRN5113137
23 Dec 2016 London and Country Mortgages Ltd UpheldPayment protection insurance (PPI)Mr B and Miss W say London and Country Mortgages Ltd (LCM) mis-sold them a mortgage payment protection insurance (MPPI) policy.backgroundThis complaint is about a regular premium MPPI policy taken out with a mortgage in 2005. Our adjudicator upheld the complaint. L... (3 pages)View decision -
Decision Reference DRN0968013
14 Nov 2016 London and Country Mortgages Ltd UpheldPayment protection insurance (PPI)This complaint is about a regular premium mortgage payment protection insurance (MPPI) policy taken out in 2004. Mr and Mrs A say London and Country Mortgages Ltd (‘LCML’) mis-sold him this policy.backgroundMr and Mr A had a joint mortgage but the MPPI covered only ... (3 pages)View decision -
Decision Reference DRN4227606
2 Nov 2016 London and Country Mortgages Ltd Not upheldPayment protection insurance (PPI)Mr H complained that he was mis-sold a mortgage payment protection insurance (PPI) policy by London and Country Mortgages Ltd (“LCM”).backgroundMr H bought the PPI policy when he took out a mortgage in April 2003. LCM said the sale took place by phone after details had... (2 pages)View decision
