We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 94 results
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Decision Reference DRN4227606
2 Nov 2016 London and Country Mortgages Ltd Not upheldPayment protection insurance (PPI)Mr H complained that he was mis-sold a mortgage payment protection insurance (PPI) policy by London and Country Mortgages Ltd (“LCM”).backgroundMr H bought the PPI policy when he took out a mortgage in April 2003. LCM said the sale took place by phone after details had... (2 pages)View decision -
Decision Reference DRN3872975
4 Aug 2016 London and Country Mortgages Ltd Not upheldBanking and creditMr P complains that London and Country Mortgages Ltd gave him incorrect advice and didn’t help him as it should.background Mr P applied through brokers London and Country for a loan on the security of a property which he already owned but didn’t occupy. The mortgage ... (3 pages)View decision -
Decision Reference DRN3223316
22 Jun 2016 London and Country Mortgages Ltd UpheldPayment protection insurance (PPI)Mr and Mrs H complain that London and Country Mortgages Ltd (“London and Country”) mis-sold them a payment protection insurance (“PPI”) policy.backgroundOur adjudicator upheld the complaint. London and Country didn’t agree, and so the case has been passed to me for a ... (3 pages)View decision -
Decision Reference DRN3257423
16 Jun 2016 London and Country Mortgages Ltd Not upheldPayment protection insurance (PPI)Mr Y complains that London and Country Mortgages Ltd mis-sold him payment protection insurance (PPI) when he took out a mortgage in 2002.backgroundOne of our adjudicators explained to Mr Y that because this policy was sold prior to insurance being covered by us, we c... (3 pages)View decision -
Decision Reference DRN2161325
18 Apr 2016 London and Country Mortgages Ltd UpheldBanking and creditMr A complains that London and Country Mortgages Ltd (“L&C”) mishandled his mortgage application.As a result, Mr A incurred wasted costs.backgroundL&C acts as a mortgage broker. Mr A approached L&C for help finding a suitable mortgage when he wanted to buy h... (3 pages)View decision -
Decision Reference DRN1533581
30 Dec 2015 London and Country Mortgages Ltd Not upheldPayment protection insurance (PPI)Mr O complains he was mis-sold payment protection insurance (PPI) when he took out a mortgage through London and Country Mortgages Ltd (L&CM), in May 2004. Mr O says the PPI was mis-sold, because, (among other reasons): Mr O believed he had to take the PPI to ... (3 pages)View decision -
Decision Reference DRN9955777
29 Oct 2015 London and Country Mortgages Ltd Not upheldPayment protection insurance (PPI)Mr M complains he was mis-sold payment protection insurance (PPI) when he took out a mortgage through London and Country Mortgages Ltd (L&CM), in April 2004. Mr M is represented in his complaint by ATC Associates (ATC). They say the PPI was mis-sold, because, (amo... (3 pages)View decision -
Decision Reference DRN0605630
9 Jul 2015 London and Country Mortgages Ltd Not upheldBanking and creditMr and Mrs D complain that London & Country Mortgages Ltd (“L&C”) made an unsuitable re-mortgage recommendation to them.backgroundMr and Mrs D re-mortgaged in 2005. They switched their existing mortgage of some £145,000, consolidated £60,000 of unsecured debts an... (2 pages)View decision -
Decision Reference DRN8259087
29 Jun 2015 London and Country Mortgages Ltd UpheldBanking and creditMr O and Ms W complain that London and Country Mortgages Ltd (L&C) didn’t advise them that that they only had thirty days to port their tracker mortgage. They thought they had six months and, by the time L&C told them they didn’t, it was too late.backgroun... (3 pages)View decision -
Decision Reference DRN8838069
23 Feb 2015 London and Country Mortgages Ltd Not upheldBanking and creditMr J complains that London & Country Mortgages Limited (“L&C”) mis-sold a mortgage to him.backgroundMr J contacted L&C with a view to reducing his monthly outgoings while repaying the debts he had been left with following his divorce. L&C recommended he repay his existing... (3 pages)View decision
