We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 93 results
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Decision Reference DRN6878706
1 Oct 2014 London and Country Mortgages Ltd UpheldPayment protection insurance (PPI)This complaint is about a regular premium payment protection insurance (PPI) policy which London and Country Mortgages Ltd (L&C) sold to Mr and Mrs D when they arranged a mortgage with them in June 2005.backgroundMr and Mrs D arranged a mortgage through L&C. At the same time the... (4 pages)View decision -
Decision Reference DRN0168522
30 Sep 2014 London and Country Mortgages Ltd Not upheldBanking and creditMr H obtained a remortgage through brokers London and County Mortgages Ltd (L&C), and complained about the length of time it took to complete. He was remortgaging in order to raise funds for a house purchase for his separated wife, and says that L&C’s delays led to extra costs.... (3 pages)View decision -
Decision Reference DRN2340537
25 Jul 2014 London and Country Mortgages Ltd Not upheldPayment protection insurance (PPI)Mr T’s complaint against London and Country Mortgages Ltd (‘London and Country’) concerns the sale, in 2003, of a monthly premium mortgage payment protection insurance (“MPPI”) policy.backgroundIn the ombudsman service’s most recent assessment of this case, our adjudicator did not fin... (3 pages)View decision
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