We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2116 results
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Decision Reference DRN-6157246
16 Feb 2026 Evergreen Finance London Limited Not upheldConsumer CreditDRN-6157246 The complaint Mrs T has complained about Evergreen Finance London Limited (trading as MoneyBoat.co.uk) getting a county court judgement (CCJ) against her, for a debt which she says was taken out fraudulently in her name. What happened In summary, this complaint surrounds an ... (3 pages)View decision -
Decision Reference DRN-6016963
16 Feb 2026 Royal London Mutual Insurance Society, Limited (THE) Not upheldInsuranceDRN-6016963 The complaint Miss G, Mr G and Ms G as trustees of the Mrs G trust are unhappy because Royal London Mutual Insurance Society, Limited (THE) trading as Royal London partially settled a claim made on a life insurance policy. As Miss G has acted as the main representative, I’ll... (2 pages)View decision -
Decision Reference DRN-6140895
11 Feb 2026 Evergreen Finance London Limited UpheldConsumer CreditDRN-6140895 The complaint Mr M complains that Evergreen Finance London Limited trading as MoneyBoat.co.uk (“MoneyBoat”) gave him loans without carrying out sufficient affordability checks. Had better checks been made it would’ve seen Mr M was using is overdraft, taking other payday loan... (6 pages)View decision -
Decision Reference DRN-6014022
2 Feb 2026 Royal London Mutual Insurance Society, Limited (THE) Not upheldInsuranceDRN-6014022 The complaint Mrs C complains that The Royal London Mutual Insurance Society Limited declined a claim she made on a critical illness policy and with their administration of the policy. What happened Mrs C’s policy lapsed due to an administration error related to the waiver o... (2 pages)View decision -
Decision Reference DRN-5601816
30 Jan 2026 Evergreen Finance London Limited UpheldConsumer CreditDRN-5601816 The complaint Miss H complains that Evergreen Finance London Limited, trading as MoneyBoat.co.uk, lent to her irresponsibly. She’s also unhappy with its administration of her loan. What happened In July 2024, Miss H was approved for a £500 loan from MoneyBoat; the money was... (4 pages)View decision -
Decision Reference DRN-5836838
30 Jan 2026 Evergreen Finance London Limited Not upheldConsumer CreditDRN-5836838 The complaint Miss D complaint Evergreen Finance London Limited trading as MoneyBoat.co.uk lent to her when she could not afford to repay it. She says the loan was lent irresponsibly. What happened On October 2024 Miss M took one loan for £500 from MoneyBoat and was due to r... (2 pages)View decision -
Decision Reference DRN-6118779
30 Jan 2026 Royal London Mutual Insurance Society, Limited (THE) Not upheldInsuranceDRN-6118779 The complaint Mr M and Mrs M complain about not being sent the policy terms and conditions in a durable medium by The Royal London Mutual Insurance Society Limited (RL) for their life and critical illness policy. What happened Mr M and Mrs M took out a life and critical illn... (2 pages)View decision -
Decision Reference DRN-6054924
29 Jan 2026 Royal London Mutual Insurance Society, Limited (THE) Not upheldInsuranceDRN-6054924 The complaint Mrs T’s complained that Royal London Mutual Insurance Society Limited (“RL”) declined her critical illness claim because they said it wasn’t a condition covered by the policy she bought in 2016. What happened In 2016, Mrs T bought a decreasing term life and cri... (3 pages)View decision -
Decision Reference DRN-5973305
28 Jan 2026 Evergreen Finance London Limited Not upheldConsumer CreditDRN-5973305 The complaint Miss S complains that Evergreen Finance London Limited trading as MoneyBoat.co.uk (“MoneyBoat”) provided her with a loan without carrying sufficient affordability checks. Had better checks been made it would’ve seen she was already in financial difficulties. W... (3 pages)View decision -
Decision Reference DRN-6089913
23 Jan 2026 The Royal London Mutual Insurance Society Limited Not upheldInsuranceDRN-6089913 The complaint Mr G complains that the Royal London Mutual Insurance Society Limited trading as Scottish Provident failed to alert him to the risks of the reviewable whole of life policy he took out with it, causing him financial detriment. What happened Mr G was advised to t... (4 pages)View decision
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