We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2116 results
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Decision Reference DRN-5762973
20 Jan 2026 Evergreen Finance London Limited Not upheldConsumer CreditDRN-5762973 The complaint Miss M complains Evergreen Finance London Limited trading as MoneyBoat.co.uk (“MoneyBoat”) lent to her irresponsibly. What happened MoneyBoat provided Miss M with a £400 loan on 10 January 2025. This loan was to be repaid in three monthly instalments of £155.03... (2 pages)View decision -
Decision Reference DRN-5729980
16 Jan 2026 Evergreen Finance London Limited Not upheldConsumer CreditDRN-5729980 The complaint Miss M complains that Evergreen Finance London Limited trading as MoneyBoat.co.uk (“MoneyBoat”) lent to her irresponsibly. What happened Here is a brief table of the lending. Loan Approved Amount Repayments Repaid 1 8 November 2024 £8006 months 4 March 2025 2 1... (2 pages)View decision -
Decision Reference DRN-6083541
16 Jan 2026 Evergreen Finance London Limited UpheldConsumer CreditDRN-6083541 The complaint Mr L complains Evergreen Finance London Limited trading as MoneyBoat.co.uk (‘Moneyboat’) irresponsibly lent to him. What happened Moneyboat provided Mr L with a single loan in March 2025. The loan was for £400 and was due to be repaid over four monthly instalm... (7 pages)View decision -
Decision Reference DRN-5947342
14 Jan 2026 Evergreen Finance London Limited Not upheldConsumer CreditDRN-5947342 The complaint Mrs D complains that Evergreen Finance London Limited trading as MoneyBoat.co.uk (“MoneyBoat”) provided her with a loan without carrying sufficient affordability checks. What happened In April 2025, MoneyBoat advanced one loan of £300. This was to be repaid in... (3 pages)View decision -
Decision Reference DRN-5698004
13 Jan 2026 Evergreen Finance London Limited Not upheldConsumer CreditDRN-5698004 The complaint Mr W complains that Evergreen Finance London Limited trading as MoneyBoat.co.uk (“MoneyBoat”) provided him with a loan that he couldn’t afford to repay. What happened In March 2024, MoneyBoat advanced one loan of £500. This was to be repaid in five monthly ins... (3 pages)View decision -
Decision Reference DRN-6046664
9 Jan 2026 Evergreen Finance London Limited Not upheldConsumer CreditDRN-6046664 The complaint Mrs H complains that Evergreen Finance London Limited, trading as MoneyBoat.co.uk, lent to her irresponsibly when they provided her with a personal loan. What happened In April 2025, Mrs H was provided with a personal loan by MoneyBoat. The loan was for £550 a... (4 pages)View decision -
Decision Reference DRN-5672863
9 Jan 2026 The Royal London Mutual Insurance Society Limited Not upheldInsuranceDRN-5672863 The complaint The S Trust is unhappy that The Royal London Mutual (Royal London) won’t remove a Trustee without further documentation. What happened Mrs B took out a life insurance policy with Royal Liver Assurance (Royal Liver) which commenced on 23 August 2007. On 5 Septe... (3 pages)View decision -
Decision Reference DRN-6002274
8 Jan 2026 The Royal London Mutual Insurance Society Limited Not upheldPensions and AnnuitiesDRN-6002274 The complaint Ms A complains that The Royal London Mutual Insurance Society Limited (RL) provided her with poor service. She said it failed to inform her that several retirement options were no longer available to her as an overseas customer. She also complains that RL provi... (10 pages)View decision -
Decision Reference DRN-5989256
8 Jan 2026 The Royal London Mutual Insurance Society Limited Not upheldInsuranceDRN-5989256 The complaint Miss N has complained about delays by The Royal London Mutual Insurance Society Limited in assessing a life insurance claim. What happened The background to this complaint is well known to the parties so it serves no purpose for me to repeat the details in full... (2 pages)View decision -
Decision Reference DRN-5729855
8 Jan 2026 Evergreen Finance London Limited Not upheldConsumer CreditDRN-5729855 The complaint Miss F complains that Evergreen Finance London Limited trading as MoneyBoat.co.uk (“MoneyBoat”) provided her with loans without properly checking her finances. What happened Miss F was granted two loans, and a summary of her borrowing can be found below. loan... (4 pages)View decision