We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2116 results
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Decision Reference DRN-5340709
19 Feb 2025 London and Country Mortgages Ltd UpheldInsuranceDRN-5340709 The complaint Mr M has complained that London and Country Mortgages Ltd (“L&C”) mis-sold him a life and critical illness policy. What happened The background to this complaint is well known to both parties so I won’t repeat it again here in detail. In summary Mr M was so... (3 pages)View decision -
Decision Reference DRN-3398810
18 Feb 2025 The Royal London Mutual Insurance Society Limited Not upheldPensions and AnnuitiesDRN-3398810 The complaint Mrs D has complained about a transfer of her The Royal London Mutual Insurance Society Limited personal pension to a Qualifying Recognised Overseas Pension Scheme (“QROPS”) in Malta in June 2016. Mrs D’s QROPS was subsequently used to invest in a range of inves... (15 pages)View decision -
Decision Reference DRN-5073449
18 Feb 2025 The Royal London Mutual Insurance Society Limited Not upheldPensions and AnnuitiesDRN-5073449 The complaint Mr T has complained about a transfer of his personal pension with The Royal London Mutual Insurance Society (Royal London) to a small self-administered scheme (SSAS) in October 2016. Mr T’s SSAS was subsequently used to invest in The Resort Group (TRG) in a hot... (14 pages)View decision -
Decision Reference DRN-5331119
14 Feb 2025 The Royal London Mutual Insurance Society Limited Not upheldInsuranceDRN-5331119 The complaint Ms B complains that The Royal London Mutual Insurance Society Limited declined to pay a claim she made under her life and critical illness policy. Ms B’s cover was originally provided by another insurer, but was subsequently transferred to Royal London. What h... (3 pages)View decision -
Decision Reference DRN-5010865
14 Feb 2025 The Royal London Mutual Insurance Society Limited Not upheldPensions and AnnuitiesDRN-5010865 The complaint Mr P has complained, via his representatives, about a transfer of his pension provided by The Royal London Mutual Insurance Society Limited to a Qualifying Recognised Overseas Pension Scheme (QROPS) in Gibraltar in February 2014. Mr P says his QROPS was subsequ... (12 pages)View decision -
Decision Reference DRN-5262600
11 Feb 2025 The Royal London Mutual Insurance Society Limited Not upheldPensions and AnnuitiesDRN-5262600 The complaint Mr P, with the help of a professional representative, has complained about a transfer of his personal pension policy with The Royal London Mutual Insurance Society Limited trading as Scottish Life Pensions (Royal London) to a Qualifying Recognised Overseas Pens... (10 pages)View decision -
Decision Reference DRN-3190386
11 Feb 2025 The Royal London Mutual Insurance Society Limited Not upheldPensions and AnnuitiesDRN-3190386 The complaint Mr D has complained, with the help of a professional third party, about the transfer of his personal pension to a Qualifying Recognised Overseas Pension Scheme (QROPS) in Malta in March 2014. The QROPS was subsequently used to invest with Blackmore Global PCC, ... (10 pages)View decision -
Decision Reference DRN-3585164
10 Feb 2025 The Royal London Mutual Insurance Society Limited Not upheldPensions and AnnuitiesDRN-3585164 The complaint Mr R has complained, with the help of a professional third party, about the transfer of his personal pension to a Qualifying Recognised Overseas Pension Scheme (‘QROPS’) in Malta in July 2014. The QROPS was subsequently used to invest in a managed portfolio and... (11 pages)View decision -
Decision Reference DRN-5319176
10 Feb 2025 London General Insurance Company Limited Not upheldInsuranceDRN-5319176 The complaint Mr R complains London General Insurance Company Limited trading as Assurant (“Assurant”) unfairly declined a claim he made on his motor warranty. What happened Mr R bought a warranty for his car in January 2024. In March 2024 Mr R made a claim on the policy fo... (4 pages)View decision -
Decision Reference DRN-5145658
7 Feb 2025 The Royal London Mutual Insurance Society Limited Not upheldPensions and AnnuitiesDRN-5145658 The complaint Mr C has complained, via his representatives, about a transfer of his Royal London Mutual Insurance Society Limited (‘Royal London’) personal pensions to a small self-administered scheme (‘SSAS’) in July 2014. Mr C’s SSAS was subsequently used to invest in an o... (7 pages)View decision