We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2116 results
-
Decision Reference DRN-3452679
7 Feb 2025 The Royal London Mutual Insurance Society Limited Not upheldPensions and AnnuitiesDRN-3452679 The complaint Mr B has complained, via his representatives, about a transfer of his Royal London Mutual Insurance Society Limited personal pensions to a Qualifying Recognised Overseas Pension Scheme (QROPS) in September 2014. Mr B’s QROPS was partially used to invest in comm... (12 pages)View decision -
Decision Reference DRN-5261236
31 Jan 2025 The Royal London Mutual Insurance Society Limited UpheldPensions and AnnuitiesDRN-5261236 The complaint Mr T complains that The Royal London Mutual Insurance Society Limited (Royal London) delayed his annuity application causing him losses as the value of his pension fund fell and annuity rates reduced. He wants compensation for his losses. What happened Mr T ha... (7 pages)View decision -
Decision Reference DRN-3584330
31 Jan 2025 The Royal London Mutual Insurance Society Limited Not upheldPensions and AnnuitiesDRN-3584330 The complaint Mrs O has complained about the actions of The Royal London Mutual Insurance Society Limited (“Royal London”) when it transferred her personal pension to a Qualifying Recognised Overseas Pension Scheme (“QROPS”) in 2014. The QROPS subsequently invested in an ass... (8 pages)View decision -
Decision Reference DRN-5293705
30 Jan 2025 London and Country Mortgages Ltd UpheldMortgagesDRN-5293705 The complaint Mr F complains that London and Country Mortgages Ltd trading as L&C Mortgages did not treat him fairly when it gave him mortgage advice. What happened In April 2023, L&C gave Mr F mortgage advice. But there was a delay in buying the property he wanted b... (4 pages)View decision -
Decision Reference DRN-5200488
27 Jan 2025 The Royal London Mutual Insurance Society Limited Not upheldInsuranceDRN-5200488 The complaint Mr M has complained that The Royal London Mutual Insurance Society Limited didn’t offer cover for type 1 Diabetes under his critical illness policy. What happened The background to this complaint is not in dispute. In summary Mr M took out a critical illness po... (2 pages)View decision -
Decision Reference DRN-5280133
24 Jan 2025 The Royal London Mutual Insurance Society Limited Not upheldInsuranceDRN-5280133 The complaint Mrs A’s complained – in her capacity as one of the executors of her late husband, Mr A’s estate – that The Royal London Mutual Insurance Society Limited (“RL”) unfairly declined the claim submitted on Mr A’s life policy and voided the policy. What happened In l... (3 pages)View decision -
Decision Reference DRN-5262160
24 Jan 2025 The Royal London Mutual Insurance Society Limited Not upheldPensions and AnnuitiesDRN-5262160 The complaint Mr H has complained about a transfer of his personal pension with The Royal London Mutual to a Qualifying Recognised Overseas Pension Scheme (QROPS) in Gibraltar in March 2014. Mr H’s QROPS was subsequently used to invest in The Trafalgar Multi-Asset Fund. The ... (10 pages)View decision -
Decision Reference DRN-3818719
22 Jan 2025 The Royal London Mutual Insurance Society Limited Not upheldPensions and AnnuitiesDRN-3818719 The complaint Mr S has complained about the actions of The Royal London Mutual Insurance Society Limited (“Royal London”) when it transferred his personal pension to a Qualifying Recognised Overseas Pension Scheme (“QROPS”) in 2014. The QROPS subsequently invested in an asse... (10 pages)View decision -
Decision Reference DRN-5075372
20 Jan 2025 The Royal London Mutual Insurance Society Limited Not upheldPensions and AnnuitiesDRN-5075372 The complaint Mr W has complained about a transfer of his personal pension with The Royal London Mutual Insurance Society Limited trading as Scottish Life Pensions (“Royal London”) to a Qualifying Recognised Overseas Pension Scheme (“QROPS”) in January 2015. Mr W’s QROPS was... (9 pages)View decision -
Decision Reference DRN-5209692
14 Jan 2025 London Mutual Credit Union Limited Not upheldConsumer CreditDRN-5209692 The complaint Ms D complains that there are discrepancies with her transactions with London Mutual Credit Union Limited (“LMCU”). She says she held an account into which she paid money and could take out loans, but when she closed the account the money transferred into her b... (2 pages)View decision