We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2116 results
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Decision Reference DRN-5180429
29 Nov 2024 The Royal London Mutual Insurance Society Limited Not upheldPensions and AnnuitiesDRN-5180429 The complaint Mr G has complained about a transfer of his personal pension with The Royal London Mutual Insurance Society Limited to The Incartus Investments Pension Scheme 2 (“The Scheme”) which was a multi-member occupational pension scheme in July 2016. Mr G says he has l... (8 pages)View decision -
Decision Reference DRN-5140759
28 Nov 2024 Evergreen Finance London Limited Not upheldConsumer CreditDRN-5140759 The complaint Mr H complains that Evergreen Finance London Limited trading as MoneyBoat.co.uk was irresponsible in its lending to him. What happened Mr H was provided with a £800 fixed sum loan by MoneyBoat in April 2024. The loan term was six months and Mr H was required to... (3 pages)View decision -
Decision Reference DRN-5108529
26 Nov 2024 The Royal London Mutual Insurance Society Limited Not upheldInsuranceDRN-5108529 The complaint The estate of Mr S is unhappy with the way The Royal London Mutual Insurance Society Limited handled a claim made on Mr S’s life insurance policy, after he sadly died including voiding the policy, declining the claim, and unreasonable delays. What happened The... (5 pages)View decision -
Decision Reference DRN-5142704
19 Nov 2024 London Stone Securities Limited UpheldPensions and AnnuitiesDRN-5142704 The complaint Mrs A has complained about the advice provided to her by London Stone Securities Limited (‘LSS’) with regard to the investments held within her pension. Mrs A has stated that these investments were unsuitable, too high risk, and have caused financial loss. Mrs ... (8 pages)View decision -
Decision Reference DRN-5124876
19 Nov 2024 London Stone Securities Limited UpheldPensions and AnnuitiesDRN-5124876 The complaint Mr A has complained about the advice provided to him by London Stone Securities Limited (‘LSS’) with regard to the investments held within his pension. Mr A has stated that these investments were unsuitable, too high risk, and have caused financial loss. Mr A’s... (12 pages)View decision -
Decision Reference DRN-5094240
19 Nov 2024 The Royal London Mutual Insurance Society Limited Not upheldInsuranceDRN-5094240 The complaint Mrs C is unhappy that The Royal London Mutual Insurance Society Limited declined a claim made on a term assurance policy she held jointly with her husband, Mr C after he sadly died. Although Mrs C is being represented in this complaint, for ease, I’ve referred... (9 pages)View decision -
Decision Reference DRN-4959738
19 Nov 2024 London Community Credit Union Limited UpheldBanking and PaymentsPage 1 of 2 The complaint Mx W complains about a number of problems with their London Community Credit Union Limited account. Xe say that there were problems with telephone banking, address issues, complaints ignored which caused unnecessary branch visits. What happened Mx W says Xe have h... (2 pages)View decision -
Decision Reference DRN-5051069
18 Nov 2024 The Royal London Mutual Insurance Society Limited Not upheldPensions and AnnuitiesDRN-5051069 The complaint Mr M has complained about the transfer of his personal pension policies from The Royal London Mutual Insurance Society Limited (“Royal London”) to a small self-administered scheme (“SSAS”) in 2013. Mr M’s transfer proceeds were invested in The Resort Group (“TR... (10 pages)View decision -
Decision Reference DRN-5152685
18 Nov 2024 The Royal London Mutual Insurance Society Limited Not upheldPensions and AnnuitiesDRN-5152685 The complaint Mr B has complained, with the help of a professional representative, about a transfer of his The Royal London Mutual Insurance Society Limited (Royal London) personal pension to a small self-administered scheme (SSAS) in March 2015. Mr B’s SSAS was subsequently... (12 pages)View decision -
Decision Reference DRN-5145875
15 Nov 2024 Evergreen Finance London Limited Not upheldConsumer CreditDRN-5145875 The complaint Mr G complains through a representative that Evergreen Finance London Limited trading as MoneyBoat.co.uk (“MoneyBoat”) provided him with loans without properly checking his finances. What happened Mr G was granted four loans and a summary of his borrowing can ... (4 pages)View decision