We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2116 results
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Decision Reference DRN-5137026
14 Nov 2024 London Community Credit Union Limited UpheldBanking and PaymentsDRN-5137026 The complaint X complains about the fees that London Community Credit Union Limited (“LCCU”) charged her without providing her with all the relevant information. X is also unhappy about the service she received from LCCU in branch. What happened X visited a branch of LCCU on... (3 pages)View decision -
Decision Reference DRN-4993083
13 Nov 2024 The Royal London Mutual Insurance Society Limited Not upheldPensions and AnnuitiesDRN-4993083 The complaint Mr B has complained about the transfer of his The Royal London Mutual Insurance Society Limited personal pension to a small self-administered scheme (“SSAS”) in May 2014. Mr B’s SSAS was subsequently used to invest in a commercial overseas property investment c... (9 pages)View decision -
Decision Reference DRN-5139468
13 Nov 2024 Evergreen Finance London Limited UpheldConsumer CreditDRN-5139468 The complaint Mr E complains through a representative that Evergreen Finance London Limited trading as MoneyBoat.co.uk (“MoneyBoat”) provided him with loans when he was already experiencing financial difficulties. What happened Mr E was granted two loans and a summary of hi... (6 pages)View decision -
Decision Reference DRN-5137004
13 Nov 2024 The Royal London Mutual Insurance Society Limited Not upheldPensions and AnnuitiesDRN-5137004 The complaint Mr W has complained about the transfer of his The Royal London Mutual Insurance Society Limited trading as Scottish Life Pensions (Royal London) personal pension to a small self- administered scheme (“SSAS”) in June 2014. Mr W’s SSAS was subsequently used to in... (9 pages)View decision -
Decision Reference DRN-5062413
12 Nov 2024 The Royal London Mutual Insurance Society Limited Not upheldInsuranceDRN-5062413 The complaint Mr H has complained that The Royal London Mutual Insurance Society Limited (Royal London) omitted to instigate a policy upgrade to his critical illness policy and about the service he received. What happened Mr H took out a critical illness policy through an in... (2 pages)View decision -
Decision Reference DRN-5133136
8 Nov 2024 The Royal London Mutual Insurance Society Limited Not upheldPensions and AnnuitiesDRN-5133136 The complaint Mr W has complained about a transfer of his Royal London Mutual Insurance Society Limited personal pension to a small self-administered scheme (“SSAS”) in July 2014. Mr W’s SSAS was subsequently used to invest in an overseas property investment with the Resort ... (3 pages)View decision -
Decision Reference DRN-5132208
8 Nov 2024 The Royal London Mutual Insurance Society Limited Not upheldPensions and AnnuitiesDRN-5132208 The complaint Mr W through professional representatives has complained about the transfer of his The Royal London Mutual Insurance Society Limited personal pension to a small self- administered scheme (“SSAS”) in July 2014. Mr W’s SSAS was subsequently used to invest in an o... (8 pages)View decision -
Decision Reference DRN-5050619
29 Oct 2024 The Royal London Mutual Insurance Society Limited Not upheldPensions and AnnuitiesDRN-5050619 The complaint Mr E has complained about a transfer of his personal pension policies with The Royal London Mutual Insurance Society Limited (Royal London) to a small self-administered scheme (SSAS) in July 2014. Mr E’s SSAS was subsequently used to invest in The Resort Group ... (14 pages)View decision -
Decision Reference DRN-5099822
28 Oct 2024 The Royal London Mutual Insurance Society Limited Not upheldPensions and AnnuitiesDRN-5099822 The complaint Mr B has complained, with the help of a professional representative, about a transfer of his personal pension with The Royal London Mutual Insurance Society Limited (Royal London) to a small self-administered scheme (SSAS) in July 2014. Mr B’s SSAS was subseque... (11 pages)View decision -
Decision Reference DRN-5073148
28 Oct 2024 Evergreen Finance London Limited UpheldConsumer CreditDRN-5073148 The complaint Mr P complains that Evergreen Finance London Limited, trading as MoneyBoat.co.uk (MoneyBoat) lent to him irresponsibly. What happened MoneyBoat lent several times to Mr P and here is a brief loan table. Loan Date Taken Date Repaid Instalments Capital Instalment... (6 pages)View decision