We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2116 results
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Decision Reference DRN-5100118
23 Oct 2024 Evergreen Finance London Limited Not upheldConsumer CreditDRN-5100118 The complaint Mrs S complains that Evergreen Finance London Limited (trading as Moneyboat.co.uk, “Moneyboat”) incorrectly recorded two loans on her credit file. In order to put things right Mrs S has asked for these records to be removed. What happened Mrs S took out two lo... (2 pages)View decision -
Decision Reference DRN-5094736
22 Oct 2024 The Royal London Mutual Insurance Society Limited Not upheldPensions and AnnuitiesDRN-5094736 The complaint Mr G has complained, with the help of a professional third party, about the transfer of his personal pension, which was held with The Royal London Mutual Insurance Society Limited (‘Royal London’) to a Qualifying Recognised Overseas Pension Scheme (“QROPS”) in ... (17 pages)View decision -
Decision Reference DRN-5092962
18 Oct 2024 London & Colonial Services Limited UpheldPensions and AnnuitiesDRN-5092962 The complaint Mr C transferred three personal pensions to a Self-Invested Personal Pension (‘SIPP’) provided by London & Colonial Services Limited (‘L&C’), and his SIPP monies were invested in The Resort Group's (‘TRG’s) Dunas Beach Hotel Resort (‘Dunas Beach’).... (44 pages)View decision -
Decision Reference DRN-4987014
18 Oct 2024 The Royal London Mutual Insurance Society Limited Not upheldPensions and AnnuitiesDRN-4987014 The complaint Miss C has complained that The Royal London Mutual Insurance Society Limited told her that she only has a pension policy worth around £16,000, which would provide her with a yearly income of £1,480. But Miss C has said that she has other investments which Royal... (4 pages)View decision -
Decision Reference DRN-5052993
17 Oct 2024 Evergreen Finance London Limited UpheldConsumer CreditDRN-5052993 The complaint Mr R complains through a representative that Evergreen Finance London Limited trading as MoneyBoat.co.uk (“MoneyBoat”) provided him with loans which were unaffordable. What happened Mr R was granted two loans and a summary of his borrowing can be found below. ... (4 pages)View decision -
Decision Reference DRN-4381731
11 Oct 2024 London and Capital Asset Management Limited Not upheldInvestmentsDRN-4381731 The complaint Mr and Mrs A complain that London and Capital Asset Management Limited (“LCAM”) failed to advise them to invest in a bond in 2015 and instead recommended a General Investment Account holding fixed interest assets. They say that as a result they’ve incurred an u... (3 pages)View decision -
Decision Reference DRN-5075432
11 Oct 2024 London Community Credit Union Limited UpheldBanking and PaymentsDRN-5075432 The complaint Mr B complains that London Community Credit Union Limited (LCCU) haven’t refunded the £2 payment fee they agreed to refund. What happened Mr B contacted LCCU and asked them to close his account. The relevant forms were sent to Mr B and he completed and returne... (2 pages)View decision -
Decision Reference DRN-5066972
11 Oct 2024 Evergreen Finance London Limited UpheldConsumer CreditDRN-5066972 The complaint Mr M complains Evergreen Finance London Limited trading as MoneyBoat.co.uk (“MoneyBoat”) irresponsibly lent to him when he couldn’t afford to make the repayments. What happened Mr M was granted 10 loans and a summary of his borrowing can be found below. loan ... (8 pages)View decision -
Decision Reference DRN-4969940
9 Oct 2024 The Royal London Mutual Insurance Society Limited Not upheldPensions and AnnuitiesDRN-4969940 The complaint Mr H complains that Royal London Mutual Insurance Society Limited (RL) acted unfairly in administering his pension policy. He complains about: the time it took RL to process his transfer, as the value of his pension fell significantly in the interim. his fu... (7 pages)View decision -
Decision Reference DRN-4991872
9 Oct 2024 The Royal London Mutual Insurance Society Limited Not upheldInsuranceDRN-4991872 The complaint Mr W is unhappy that The Royal London Mutual Insurance Society Limited declined a claim he made on his personal protection policy. What happened Mr W has a personal protection policy which covers him for death, critical illness and disability. In late 2020 Mr W... (5 pages)View decision