We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2116 results
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Decision Reference DRN-5010920
8 Oct 2024 The Royal London Mutual Insurance Society Limited Not upheldPensions and AnnuitiesDRN-5010920 The complaint Mr C complains that The Royal London Mutual Insurance Society Limited (‘RL’) incorrectly informed him that details about his pension’s investments could be found online. What happened In January 2024, Mr C telephoned RL asking for the price details of the fund... (3 pages)View decision -
Decision Reference DRN-5059464
8 Oct 2024 The Royal London Mutual Insurance Society Limited UpheldPensions and AnnuitiesDRN-5059464 The complaint Mr B has complained about the administration of his pension plan by The Royal London Mutual Insurance Society Limited (Royal London). He is concerned that it has not provided him with the evidence to support its action in applying a retrospective charge to his ... (4 pages)View decision -
Decision Reference DRN-5048799
7 Oct 2024 The Royal London Mutual Insurance Society Limited Not upheldPensions and AnnuitiesDRN-5048799 The complaint Mr G complains that The Royal London Mutual Insurance Society Limited unduly delayed responding to requests for information about his personal pension. The delays led to a reduced transfer value and he’s suffered financial loss as a result. What happened Mr G ... (9 pages)View decision -
Decision Reference DRN-5030751
4 Oct 2024 Evergreen Finance London Limited UpheldConsumer CreditDRN-5030751 The complaint Mr H complains that Evergreen Finance London Limited trading as MoneyBoat.co.uk (“MoneyBoat”) provided him with a loan without properly checking his finances. Had it made better checks it would’ve seen he had a poor credit score. What happened Mr H was grante... (4 pages)View decision -
Decision Reference DRN-3719411
3 Oct 2024 The Royal London Mutual Insurance Society Limited Not upheldPensions and AnnuitiesDRN-3719411 The complaint Mr H has complained about a transfer of his personal pension with The Royal London Mutual Insurance Society Limited to a Qualifying Recognised Overseas Pension Scheme (QROPS) in Malta in July 2014. Mr H says he has lost out financially as a result. Mr H says Ro... (8 pages)View decision -
Decision Reference DRN-4800041
1 Oct 2024 The Royal London Mutual Insurance Society Limited Not upheldInvestmentsDRN-4800041 The complaint Mr W is unhappy that The Royal London Mutual Insurance Society Limited trading as Police Mutual (‘Police Mutual’) didn’t notify him that the guaranteed investment bond (‘GIB’) he had with them had been withdrawn from the market. He is also unhappy with the perf... (3 pages)View decision -
Decision Reference DRN-5053018
30 Sep 2024 London & Colonial Services Limited UpheldPensions and AnnuitiesDRN-5053018 The complaint Mr H complains that London & Colonial Services Limited (‘L&C’) didn’t undertake sufficient due diligence on the White Sands Country Club (‘White Sands’) investment he made through his L&C Self-Invested Personal Pension (‘SIPP’) and that, as a result... (58 pages)View decision -
Decision Reference DRN-5051259
30 Sep 2024 London & Colonial Services Limited UpheldPensions and AnnuitiesDRN-5051259 The complaint Mr T complains that London & Colonial Services Limited (“L&C”) didn’t undertake sufficient due diligence on the investment into Carbon Credits he made through his L&C self-invested personal pension (“SIPP”), or on the firm that introduced his SIPP a... (33 pages)View decision -
Decision Reference DRN-5040596
30 Sep 2024 The Royal London Mutual Insurance Society Limited Not upheldPensions and AnnuitiesDRN-5040596 The complaint Mr M has complained, with the help of a professional representative, about a transfer of his personal pension with The Royal London Mutual Insurance Society Limited (Royal London) to a small self-administered scheme (SSAS) in February 2015. Mr M’s SSAS was subs... (11 pages)View decision -
Decision Reference DRN-5020530
27 Sep 2024 Evergreen Finance London Limited UpheldConsumer CreditDRN-5020530 The complaint Mr E complains through a representative that Evergreen Finance London Limited trading as MoneyBoat.co.uk (“MoneyBoat”) provided him with loans without properly checking his finances. What happened Mr E was granted two loans and a summary of his borrowing can b... (4 pages)View decision