We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2116 results
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Decision Reference DRN-4996635
26 Sep 2024 The Royal London Mutual Insurance Society Limited Not upheldInsuranceDRN-4996635 The complaint Mr and Mrs M complain that The Royal London Mutual Insurance Society Limited wouldn’t pay out when Mrs M tried to claim on their life and critical illness insurance policy. What happened The history of this complaint is well known to both parties, so I won’t r... (2 pages)View decision -
Decision Reference DRN-5042165
25 Sep 2024 London Capital Group Ltd UpheldInvestmentsDRN-5042165 The complaint Mr R complains that London Capital Group Ltd (“LCG”) closed positions in his spread betting account, and later closed the account, in an unreasonable manner, without giving reasons. What happened In July 2016 Mr R became a customer of LCG, having transferred fr... (9 pages)View decision -
Decision Reference DRN-4977516
20 Sep 2024 The Royal London Mutual Insurance Society Limited Not upheldInsuranceDRN-4977516 The complaint Mr R complains about poor customer service from Royal London Mutual Insurance Society Limited in connection with a life insurance policy. Mr R’s also unhappy about the way Royal London handled his complaint. What happened The background to this complaint is we... (3 pages)View decision -
Decision Reference DRN-4999786
20 Sep 2024 Evergreen Finance London Limited Not upheldConsumer CreditDRN-4999786 The complaint Mr M complains that Evergreen Finance London Limited trading as MoneyBoat.co.uk (“MoneyBoat”) provided him with loans without properly checking his finances. What happened Mr M was granted five loans and a summary of his borrowing can be found below. loan num... (5 pages)View decision -
Decision Reference DRN-5000045
20 Sep 2024 Evergreen Finance London Limited UpheldConsumer CreditDRN-5000045 The complaint Mr F complains through a representative that Evergreen Finance London Limited trading as MoneyBoat.co.uk (“MoneyBoat”) provided him with loans without carrying out sufficient affordability checks. What happened A summary of Mr F’s borrowing can be found below.... (5 pages)View decision -
Decision Reference DRN-4999657
20 Sep 2024 London Capital Group Ltd UpheldInvestmentsDRN-4999657 The complaint Mr C has complained that London Capital Group Ltd (‘LCG’) has charged him an inactivity fee on his spread betting account. What happened I have previously issued a provisional decision regarding this complaint. The following represents excerpts from my provisi... (10 pages)View decision -
Decision Reference DRN-5011023
19 Sep 2024 The Royal London Mutual Insurance Society Limited Not upheldPensions and AnnuitiesDRN-5011023 The complaint Mr F has complained about the transfer of his personal pensions from The Royal London Mutual Insurance Society Limited (“Royal London”) to a small self-administered scheme (“SSAS”) in 2014. Mr F’s transfer proceeds were invested, largely, in The Resort Group (“... (10 pages)View decision -
Decision Reference DRN-4698155
19 Sep 2024 The Royal London Mutual Insurance Society Limited Not upheldPensions and AnnuitiesDRN-4698155 The complaint Mr F complains that The Royal London Mutual Insurance Society Limited mis-sold him a personal pension and contracted him out of the State Earnings Related Pension Scheme (SERPS) without his knowledge. What happened Mr F’s recollections are that a trainee advise... (4 pages)View decision -
Decision Reference DRN-5026181
19 Sep 2024 Evergreen Finance London Limited UpheldConsumer CreditDRN-5026181 The complaint Mrs F complains Evergreen Finance London Limited trading as MoneyBoat.co.uk (“MoneyBoat”) provided her with loans without properly checking her finances. Mrs F has also said that she’s now had to stop working following treatment for cancer and she doesn’t thin... (7 pages)View decision -
Decision Reference DRN-4991238
18 Sep 2024 The Royal London Mutual Insurance Society Limited Not upheldPensions and AnnuitiesDRN-4991238 The complaint Mr C has complained about a transfer of his personal pension policies with The Royal London Mutual Insurance Society Limited (Royal London) to a small self-administered scheme (SSAS) in June 2014. Mr C’s SSAS was subsequently used in part to invest in The Resor... (16 pages)View decision