We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2116 results
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Decision Reference DRN-4999257
18 Sep 2024 The Royal London Mutual Insurance Society Limited Not upheldPensions and AnnuitiesDRN-4999257 The complaint Mr B has complained about a transfer of his personal pension with The Royal London Mutual Insurance Society Limited (Royal London) to a small self-administered scheme (SSAS) in June 2014. Mr B’s SSAS was subsequently used to invest in The Resort Group (TRG) in ... (14 pages)View decision -
Decision Reference DRN-4965582
18 Sep 2024 Evergreen Finance London Limited Not upheldConsumer CreditDRN-4965582 The complaint Mr S, through his representative, complains that Evergreen Finance London Limited trading as www.moneyboat.co.uk (“MoneyBoat”) lent to him irresponsibly. What happened A summary of Mr S’ borrowing can be found in the table below. Loan Approved Amount Monthly Re... (4 pages)View decision -
Decision Reference DRN-4998960
18 Sep 2024 The Royal London Mutual Insurance Society Limited Not upheldInsuranceDRN-4998960 The complaint Mr and Mrs H complain because The Royal London Mutual Insurance Society Limited trading as Scottish Provident (‘Royal London’) hasn’t paid Mr H’s claim under their critical illness insurance policy. What happened Mr and Mrs H are insured under a critical illnes... (4 pages)View decision -
Decision Reference DRN-5015114
17 Sep 2024 The Royal London Mutual Insurance Society Limited Not upheldInsuranceDRN-5015114 The complaint Mr C complains The Royal London Mutual Insurance Society Limited won’t accept a claim under his life and critical illness policy, because his specific diagnosis isn’t covered. What happened To summarise, Mr C took out life and critical illness cover in 2020. M... (2 pages)View decision -
Decision Reference DRN-4994072
13 Sep 2024 The Royal London Mutual Insurance Society Limited Not upheldPensions and AnnuitiesDRN-4994072 The complaint Miss S has complained about the transfer of her personal pensions with The Royal London Mutual Insurance Society Limited (Royal London) to a small self-administered scheme (SSAS) in June 2014. Miss S’s SSAS was subsequently used to invest in The Resort Group (T... (17 pages)View decision -
Decision Reference DRN-4951056
12 Sep 2024 The Royal London Mutual Insurance Society Limited Not upheldPensions and AnnuitiesDRN-4951056 The complaint Mr N complains that The Royal London Mutual Insurance Society Limited (Royal London) failed to provide him with the opt out information he needed so that he could opt out of his company pension scheme. And then refused to refund his pension contributions. He fe... (4 pages)View decision -
Decision Reference DRN-5010069
11 Sep 2024 Evergreen Finance London Limited UpheldConsumer CreditDRN-5010069 The complaint Ms S complains Evergreen Finance London Limited trading as MoneyBoat.co.uk (“MoneyBoat”) gave her loans which were unaffordable for her. What happened Ms S was granted eight loans and a summary of her borrowing can be found below. loan number loan amount agre... (5 pages)View decision -
Decision Reference DRN-4920828
10 Sep 2024 The Royal London Mutual Insurance Society Limited Not upheldInsuranceDRN-4920828 The complaint Mrs C has complained that The Royal London Mutual Insurance Society Limited cancelled her self assurance plan after she missed a premium payment. What happened The background this complaint is well known to the parties, so I won't repeat it in detail here.... (2 pages)View decision -
Decision Reference DRN-4845292
30 Aug 2024 The Royal London Mutual Insurance Society Limited Not upheldInsuranceDRN-4845292 The complaint X and Mrs G have complained that The Royal London Mutual Insurance Society Limited have declined X’s critical illness claim. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. In summary X complained t... (2 pages)View decision -
Decision Reference DRN-4895286
28 Aug 2024 The Royal London Mutual Insurance Society Limited Not upheldPensions and AnnuitiesDRN-4895286 The complaint The estate of Mr T complained that The Royal London Mutual Insurance Society Limited (Royal London) has not distributed Mr T’s pension benefits correctly. It believes that the benefits should have been distributed according to Mr T’s will and contemporaneous le... (4 pages)View decision