We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2116 results
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Decision Reference DRN-4816333
27 Aug 2024 Evergreen Finance London Limited UpheldConsumer CreditDRN-4816333 The complaint Mr G complains about two credit searches carried out by Evergreen Finance London Limited trading as MoneyBoat.co.uk (“MoneyBoat”) when he was applying to it for a loan in February 2024. What happened Mr G applied for a £400 loan from MoneyBoat in February 2024.... (2 pages)View decision -
Decision Reference DRN-4981332
22 Aug 2024 The Royal London Mutual Insurance Society Limited UpheldPensions and AnnuitiesDRN-4981332 The complaint Mr S is unhappy that he was re-enrolled into a Group Personal Pension (GPP) without his knowledge. What happened Mr S’s employer enrolled him in their GPP which is administered by The Royal London Mutual Insurance Society Limited (Royal London) in 2019. In Jun... (3 pages)View decision -
Decision Reference DRN-4948323
22 Aug 2024 Evergreen Finance London Limited UpheldConsumer CreditDRN-4948323 The complaint Mr B complains that Evergreen Finance London Limited trading as MoneyBoat.co.uk (“MoneyBoat”) provided him with loans without carrying out sufficient affordability checks. What happened A summary of Mr B’s borrowing can be found below. loan number loan amount... (4 pages)View decision -
Decision Reference DRN-4958477
21 Aug 2024 London Community Credit Union Limited UpheldConsumer CreditDRN-4958477 The complaint Ms K complains that London Community Credit Union Limited (“LCCU”) continued to pursue her for a debt which was included in her Debt Relief Order. What happened Ms K held a loan with LCCU. In May 2022 she applied for a Debt Relief Order (DRO). Her application w... (2 pages)View decision -
Decision Reference DRN-4775140
19 Aug 2024 London General Insurance Company Limited Not upheldInsuranceDRN-4775140 The complaint Mrs M complains London General Company Limited unfairly declined her motor warranty claim. London General’s been represented by an agent for the claim and complaint. For simplicity I’ve referred to the agent’s actions as being London General’s own. What happe... (2 pages)View decision -
Decision Reference DRN-4945348
19 Aug 2024 London Community Credit Union Limited UpheldConsumer CreditDRN-4945348 The complaint Miss D complains about the way in which London Community Credit Union Limited (“LCCU”) administered her loan agreement. She says she’s been contacted by a debt collection company who have asked her to pay an amount which she doesn’t think is accurate. What happ... (3 pages)View decision -
Decision Reference DRN-4967494
16 Aug 2024 Evergreen Finance London Limited UpheldConsumer CreditDRN-4967494 The complaint Mrs M complains Evergreen Finance London Limited trading as MoneyBoat.co.uk (“MoneyBoat”) provided her with loans without properly checking her finances. Mrs M has also made a number of other complaint points, including that the cost of the loans weren’t expla... (6 pages)View decision -
Decision Reference DRN-4934356
15 Aug 2024 Evergreen Finance London Limited UpheldConsumer CreditDRN-4934356 The complaint Mr B complains through a representative that Evergreen Finance London Limited trading as MoneyBoat.co.uk (“MoneyBoat”) provided him with a loan without carrying out sufficient affordability checks. What happened Mr B took one instalment loan of £600 on 7 July ... (4 pages)View decision -
Decision Reference DRN-4922155
13 Aug 2024 Evergreen Finance London Limited UpheldConsumer CreditDRN-4922155 The complaint Mr C, through his representative, complains that Evergreen Finance London Limited, trading as MoneyBoat.co.uk (“MoneyBoat”) lent to him irresponsibly. What happened Mr C took seven loans between September 2020 and August 2021. They ranged from £200 at the begin... (4 pages)View decision -
Decision Reference DRN-4961744
12 Aug 2024 London & Colonial Services Limited UpheldPensions and AnnuitiesDRN-4961744 The complaint Mr S complains that London & Colonial Services Limited (‘L&C’) allowed him to transfer monies from an existing pension arrangement into an L&C Self-Invested Personal Pension (‘SIPP’) and to invest in a Store First Limited (‘Store First’) investment.... (52 pages)View decision