We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2116 results
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Decision Reference DRN-4908989
9 Aug 2024 The Royal London Mutual Insurance Society Limited Not upheldPensions and AnnuitiesDRN-4908989 The complaint Mr W has complained about a transfer of his personal pension with The Royal London Mutual Insurance Society Limited (Royal London) to a small self-administered scheme (SSAS) in June 2014. Mr W’s SSAS was subsequently used to invest in an overseas property inves... (7 pages)View decision -
Decision Reference DRN-4956684
9 Aug 2024 London & Colonial Services Limited UpheldPensions and AnnuitiesDRN-4956684 The complaint Mr X complains that London & Colonial Services Limited (‘L&C’) didn’t undertake sufficient due diligence on a regulated advisory firm who I will refer to as ‘Firm A’ – Firm A advised Mr X to transfer his previous pension plan to a L&C self-invested ... (45 pages)View decision -
Decision Reference DRN-4935953
9 Aug 2024 The Royal London Mutual Insurance Society Limited Not upheldInvestmentsDRN-4935953 The complaint Mr and Mrs S’ complaint is about a mortgage endowment policy they had with The Royal London Mutual Insurance Society Limited. They are unhappy about the maturity value they received due to how much short of the target value it was. Mr and Mrs S have said they b... (4 pages)View decision -
Decision Reference DRN-4910782
8 Aug 2024 Evergreen Finance London Limited UpheldConsumer CreditDRN-4910782 The complaint Mr S complains through a representative that Evergreen Finance London Limited trading as MoneyBoat.co.uk (“MoneyBoat”) provided him with loans without carrying out sufficient affordability checks. What happened A summary of Mr S’s borrowing can be found below.... (4 pages)View decision -
Decision Reference DRN-4934422
7 Aug 2024 The Royal London Mutual Insurance Society Limited Not upheldInsuranceDRN-4934422 The complaint Mr and Mrs H complain that The Royal London Mutual Insurance Society Limited has turned down a terminal illness cover claim they made under the Life cover provided by a ‘Personal Menu Plan’. They’re also unhappy that Royal London cancelled their policy from the... (7 pages)View decision -
Decision Reference DRN-4864587
6 Aug 2024 The Royal London Mutual Insurance Society Limited Not upheldPensions and AnnuitiesDRN-4864587 The complaint Mr S’s representative has complained, on his behalf, that The Royal London Mutual Insurance Society Limited didn’t provide information relating to an uplift in the value of a with profits policy Mr S held with it. What happened The investigator who considered t... (9 pages)View decision -
Decision Reference DRN-4716691
5 Aug 2024 London & Eastern LLP Not upheldInvestmentsDRN-4716691 The complaint Mr M complains that London & Eastern LLP trading as Pelican Trading (‘Pelican’) gave him misleading information which caused him to make a financial loss in his trading account. What happened Mr M used an app provided by Pelican to trade on the foreign exch... (6 pages)View decision -
Decision Reference DRN-4924929
2 Aug 2024 London Community Credit Union Limited UpheldConsumer CreditDRN-4924929 The complaint Mr H complains that London Community Credit Union Limited (“LCC”) reported adverse information on his credit file in error. The issue appeared to have been resolved in early 2023 when the default stopped appearing on Mr H’s credit file, however, the issue reocc... (2 pages)View decision -
Decision Reference DRN-4932390
30 Jul 2024 The Royal London Mutual Insurance Society Limited UpheldInsuranceDRN-4932390 The complaint Mr P complains that The Royal London Mutual Insurance Society Limited (trading as Police Mutual) cancelled his motor insurance policy without providing sufficient notice. He wants the policy reinstated. What happened Mr P missed a direct debit payment for his ... (4 pages)View decision -
Decision Reference DRN-3571695
30 Jul 2024 The Royal London Mutual Insurance Society Limited Not upheldPensions and AnnuitiesDRN-3571695 The complaint Mr W has complained, with the help of a professional third party, about the transfer of his personal pensions, previously held with The Royal London Mutual Insurance Society Limited (‘Royal London’) to a small self-administered scheme (“SSAS”) in May 2014. Mr W... (11 pages)View decision