We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2116 results
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Decision Reference DRN-4917484
25 Jul 2024 The Royal London Mutual Insurance Society Limited Not upheldPensions and AnnuitiesDRN-4917484 The complaint Mr A has complained about a transfer of his personal pensions, with The Royal London Mutual Insurance Society Limited (Royal London) to a small self-administered scheme (“SSAS”) in June 2014. Mr A’s SSAS was subsequently used to invest in an overseas property i... (12 pages)View decision -
Decision Reference DRN-4313718
24 Jul 2024 London & Eastern LLP UpheldInvestmentsDRN-4313718 The complaint Mr S complains that London & Eastern LLP’s copy trader service led him to incur significantly larger losses than he expected because some of the trades were larger than they should have been. He wants London & Eastern to reimburse him for the additional... (3 pages)View decision -
Decision Reference DRN-4909068
23 Jul 2024 The Royal London Mutual Insurance Society Limited Not upheldInsuranceDRN-4909068 The complaint Mr and Mrs S are unhappy that The Royal London Mutual Insurance Society Limited declined a claim Mr S made for the critical benefit on their personal protection policy (‘the policy’). What happened Mr S was diagnosed with prostate cancer in 2023. He made a cla... (2 pages)View decision -
Decision Reference DRN-4909460
22 Jul 2024 The Royal London Mutual Insurance Society Limited UpheldInsuranceDRN-4909460 The complaint Mr F is unhappy with the way in which The Royal London Mutual Insurance Society Limited handled a critical illness claim made on his business assurance plan (‘the policy’). What happened Early in 2023, Mr F made a critical illness claim on the policy in respec... (3 pages)View decision -
Decision Reference DRN-4420725
22 Jul 2024 Monecor (London) Ltd Not upheldInvestmentsDRN-4420725 The complaint Mr D complains that Monecor (London) Ltd, trading as OvalX, unfairly closed his spread betting position and incorrectly advised him that the shares couldn’t be sold. Mr D would now like OvalX to recompense him for the $40,000 that he says he’s lost because of t... (4 pages)View decision -
Decision Reference DRN-4881776
17 Jul 2024 Evergreen Finance London Limited UpheldConsumer CreditDRN-4881776 The complaint Mr M complains that Evergreen Finance London Limited trading as MoneyBoat.co.uk (“MoneyBoat”) provided him with loans which weren’t affordable. What happened A summary of Mr M’s borrowing can be found below. loan number loan amount agreement date repayment da... (4 pages)View decision -
Decision Reference DRN-4882204
17 Jul 2024 Evergreen Finance London Limited UpheldConsumer CreditDRN-4882204 The complaint Mrs T complains through a representative, that Evergreen Finance London Limited trading as MoneyBoat.co.uk (“MoneyBoat”) provided her with a loan she couldn’t afford to repay. What happened Mrs T was advanced one loan of £200 on 24 April 2023. Mrs T was due to... (4 pages)View decision -
Decision Reference DRN-4910126
16 Jul 2024 London & Colonial Services Limited UpheldPensions and AnnuitiesDRN-4910126 The complaint Mr M complains that London & Colonial Services Limited (‘L&C’) didn’t carry out sufficient due diligence or act in his best interests when it accepted his application for a Self-Invested Personal Pension (‘SIPP’) to invest in Chateau de la Cazine (‘CDC’... (40 pages)View decision -
Decision Reference DRN-4789256
15 Jul 2024 The Royal London Mutual Insurance Society Limited Not upheldInsuranceDRN-4789256 The complaint Mrs J has complained that the Royal London Mutual Insurance Society Limited declined a claim under her life and critical illness policy. She has also complained about the service she received. What happened The background to this complaint is well known to the ... (3 pages)View decision -
Decision Reference DRN-3672347
10 Jul 2024 The Royal London Mutual Insurance Society Limited Not upheldPensions and AnnuitiesDRN-3672347 The complaint Mr N has complained, with the help of a professional third party, about the transfer of his personal pensions, previously held with The Royal London Mutual Insurance Society Limited (‘Royal London’) to a small self-administered scheme (“SSAS”) in May 2014. Mr N’s ... (10 pages)View decision