We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2116 results
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Decision Reference DRN-4704788
29 Apr 2024 The Royal London Mutual Insurance Society Limited Not upheldPensions and AnnuitiesDRN-4704788 The complaint Mr S has complained that that The Royal London Mutual Insurance Society Limited (Royal London) has not paid him any pension income since April 2023. It also provided him with incorrect information about Mr S being able to access some of his funds. Mr S would like ... (3 pages)View decision -
Decision Reference DRN-4760510
26 Apr 2024 London and Country Mortgages Ltd UpheldMortgagesDRN-4760510 The complaint Mr M complains about poor service and delays when he took mortgage advice from London and Country Mortgages Ltd. He says he missed out on a lower interest rate product as a result. What happened Mr M’s interest rate product was due to expire on 30 September 2023. ... (3 pages)View decision -
Decision Reference DRN-4757290
26 Apr 2024 Evergreen Finance London Limited UpheldConsumer CreditDRN-4757290 The complaint Miss T complains that Evergreen Finance London Limited trading as MoneyBoat.co.uk (“MoneyBoat”) provided her with loans she couldn’t afford to repay because at the time she had four accounts on her credit file that were in default. What happened A summary of Miss... (4 pages)View decision -
Decision Reference DRN-4649814
19 Apr 2024 London & Colonial Services Limited UpheldPensions and AnnuitiesDRN-4649814 The complaint Mr H has a self-invested personal pension (‘SIPP’) with London & Colonial Services Limited (‘L&C’). Mr H complains that L&C failed to carry out appropriate due diligence checks on his SIPP application which led him to invest in non-mainstream investmen... (41 pages)View decision -
Decision Reference DRN-4712639
18 Apr 2024 Evergreen Finance London Limited Not upheldConsumer CreditDRN-4712639 The complaint Mr S complains through a representative that Evergreen Finance London Limited trading as MoneyBoat.co.uk (“MoneyBoat”) failed to carry out reasonable and proportionate checks before it gave him these loans. What happened A summary of Mr S’s borrowing can be found ... (3 pages)View decision -
Decision Reference DRN-4704694
17 Apr 2024 The Royal London Mutual Insurance Society Limited UpheldInsuranceDRN-4704694 The complaint Mr C and Mrs C have complained that The Royal London Mutual Insurance Society Limited declined Mrs C’s claim. They have also complained about the service they received. What happened In summary Mr C and Mrs C have complained that Royal London declined a claim for ... (3 pages)View decision -
Decision Reference DRN-4745539
16 Apr 2024 Evergreen Finance London Limited UpheldConsumer CreditDRN-4745539 The complaint Mrs G, through her representative, complains that Evergreen Finance London Limited, trading as MoneyBoat.co.uk (MoneyBoat), lent to her when she could not afford it and/or could not make the payments sustainably. What happened Mrs G took two loans from MoneyBoat. ... (5 pages)View decision -
Decision Reference DRN-4706360
16 Apr 2024 Evergreen Finance London Limited UpheldConsumer CreditDRN-4706360 The complaint Mrs B complains that Evergreen Finance London Limited trading as MoneyBoat.co.uk (“MoneyBoat”) provided her with a loan she couldn’t afford. Mrs B is also unhappy with the help and support MoneyBoat provided after she missed her contractual repayments. What happe... (4 pages)View decision -
Decision Reference DRN-4386143
10 Apr 2024 The Royal London Mutual Insurance Society Limited UpheldInvestmentsDRN-4386143 The complaint The estate of Mr B’s complaint is about the delayed pay out to the estate of the late Mr B’s The Royal London Mutual Insurance Society Limited (‘Royal London’) with-profits bond. The estate of Mr B is unhappy with the interest rate Royal London has used in paying ... (5 pages)View decision -
Decision Reference DRN-4728501
9 Apr 2024 The Royal London Mutual Insurance Society Limited Not upheldPensions and AnnuitiesDRN-4728501 The complaint Mr K has complained, through a representative, that The Royal London Mutual Insurance Society Limited (trading as Refuge Investments Ltd at the time) gave him unsuitable advice to transfer his pensions. What happened One of our investigators considered Mr K’s comp... (2 pages)View decision