We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2116 results
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Decision Reference DRN-3835548
5 Apr 2024 London Capital Group Ltd Not upheldInvestmentsDRN-3835548 The complaint Mr K complained about London Capital Group Ltd (LCG). He said it did not allow him to manage his positions, by limiting the use of its platform. He said it then went on and subsequently closed his account. He said he was not allowed to modify his trades before his... (4 pages)View decision -
Decision Reference DRN-4721287
4 Apr 2024 The Royal London Mutual Insurance Society Limited UpheldPensions and AnnuitiesDRN-4721287 The complaint Ms B is unhappy with the service she has received from The Royal London Mutual Insurance Society Limited (Royal London). She says there were delays in receiving her annuity and poor communication. She would like compensation and an explanation as to why only one o... (6 pages)View decision -
Decision Reference DRN-4715265
28 Mar 2024 London & Colonial Services Limited UpheldPensions and AnnuitiesDRN-4715265 The complaint Mrs H complains about the due diligence London & Colonial Services Limited (‘L&C’) undertook before accepting her application for a Self-Invested Personal Pension (‘SIPP’). Mrs H complains that L&C failed to carry out sufficient due diligence when it a... (46 pages)View decision -
Decision Reference DRN-4689308
28 Mar 2024 London & Colonial Services Limited UpheldPensions and AnnuitiesDRN-4689308 The complaint Mr H complains about the due diligence London & Colonial Services Limited (‘L&C’) undertook before accepting his application for a Self-Invested Personal Pension (‘SIPP’). Mr H complains that L&C failed to carry out sufficient due diligence when it acc... (46 pages)View decision -
Decision Reference DRN-4491126
27 Mar 2024 London Community Credit Union Limited UpheldBanking and PaymentsDRN-4491126 The complaint Miss G complains London Community Credit Union won’t refund transactions on her account which she says didn’t authorise. What happened In early September 2022 Miss G said she used her card at a cash machine, and it wasn’t returned to her. After this she noted frau... (3 pages)View decision -
Decision Reference DRN-4676999
27 Mar 2024 London & Colonial Services Limited UpheldPensions and AnnuitiesDRN-4676999 The complaint Miss C has a self-invested personal pension (‘SIPP’) with London & Colonial Services Limited (‘L&C’). Miss C complains that she transferred two deferred Occupational Pension Schemes (‘OPS’) Defined Benefit (‘DB’) pensions and a personal pension plan to the... (48 pages)View decision -
Decision Reference DRN-4150657
25 Mar 2024 Monecor (London) Ltd Not upheldInvestmentsDRN-4150657 The complaint Mr B complains about the way Monecor (London) Ltd trading as OvalX communicated with him at a time when it was winding down its operations and transferring client accounts to another broker. What happened Mr B had an account with OvalX. He had a number of Contract... (4 pages)View decision -
Decision Reference DRN-4697158
22 Mar 2024 The Royal London Mutual Insurance Society Limited UpheldPensions and AnnuitiesDRN-4697158 The complaint Mr R complains that The Royal London Mutual Insurance Society Limited (Royal London) didn’t carry out adequate checks regarding a pension transfer to a small self-administered pension scheme (SSAS). Mr R then made investments into high risk and unregulated schemes... (15 pages)View decision -
Decision Reference DRN-4408161
22 Mar 2024 The Royal London Mutual Insurance Society Limited Not upheldPensions and AnnuitiesDRN-4408161 The complaint Mrs C has complained about the value of her pension held with The Royal London Mutual Insurance Society Limited (‘Royal London’). The policy was originally taken out with Abbey Life with the administration of the policy being taken over by Royal London in 2008. Wh... (3 pages)View decision -
Decision Reference DRN-4692191
22 Mar 2024 The Royal London Mutual Insurance Society Limited Not upheldInsuranceDRN-4692191 The complaint Mr W complains that The Royal London Mutual Insurance Society Limited won’t refund him the premiums he paid towards a life insurance policy he cancelled. What happened The background to this complaint is well known to the parties, so I won’t repeat it in detail he... (2 pages)View decision