We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2116 results
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Decision Reference DRN-4640272
20 Mar 2024 The Royal London Mutual Insurance Society Limited Not upheldInsuranceDRN-4640272 The complaint Mr C complains that The Royal London Mutual Insurance Society Limited (‘Royal London’) turned down his income protection claim. He’s also unhappy about Royal London’s handling of his claim. What happened In 2006, Mr C took out income protection cover with Royal Lo... (3 pages)View decision -
Decision Reference DRN-4652778
19 Mar 2024 The Royal London Mutual Insurance Society Limited Not upheldInsuranceDRN-4652778 The complaint Ms Y complains that The Royal London Mutual Insurance Society Limited avoided her life and critical illness policy and refused to pay a claim. What happened The background to this complaint is well known to the parties, so I won’t repeat it in detail here. In summ... (4 pages)View decision -
Decision Reference DRN-4366413
18 Mar 2024 London and Country Mortgages Ltd Not upheldMortgagesDRN-4366413 The complaint Mr B and Mrs B complaint that when they sourced a mortgage with the help of London and Country Mortgages Ltd (“L&C”) their broker didn’t make sure that the fixed interest rate on their mortgage ran for a full five years. They told us about the difficulties thi... (3 pages)View decision -
Decision Reference DRN-4616017
15 Mar 2024 Evergreen Finance London Limited UpheldConsumer CreditDRN-4616017 The complaint Mr N complains Evergreen Finance London Limited trading as MoneyBoat.co.uk (“MoneyBoat”) gave him loans which were unaffordable. What happened A summary of Mr N’s borrowing can be found in the table below. loan number loan amount agreement date repayment date numb... (7 pages)View decision -
Decision Reference DRN-4682198
15 Mar 2024 Evergreen Finance London Limited UpheldConsumer CreditDRN-4682198 The complaint Miss M complains through a representative that Evergreen Finance London Limited trading as MoneyBoat.co.uk (“MoneyBoat”) provided her with loans without carrying out proportionate checks. What happened A summary of Miss M’s borrowing can be found in the table belo... (5 pages)View decision -
Decision Reference DRN-4586350
14 Mar 2024 London Community Credit Union Limited UpheldBanking and PaymentsDRN-4586350 The complaint Miss J complains that London Community Credit Union Limited (LCCU) failed to cancel her card on two occasions, resulting in fraudulent payments being taken from her account. What happened In May 2023, Miss J attended an LCCU branch to cancel a lost card. But the n... (2 pages)View decision -
Decision Reference DRN-4644039
14 Mar 2024 Evergreen Finance London Limited UpheldConsumer CreditDRN-4644039 The complaint Mr B complains through a representative that Evergreen Finance London Limited trading as MoneyBoat.co.uk (“MoneyBoat”) provided him with loans without carrying out sufficient affordability checks. What happened A summary of Mr B’s borrowing can be found below. loa... (5 pages)View decision -
Decision Reference DRN-4659085
14 Mar 2024 Evergreen Finance London Limited UpheldConsumer CreditDRN-4659085 The complaint Mr P complains through a representative that Evergreen Finance London Limited trading as MoneyBoat.co.uk (“MoneyBoat”) gave him loans which were unaffordable. What happened A summary of Mr P’s borrowing can be found in the table below. loan number loan amount agre... (5 pages)View decision -
Decision Reference DRN-4630157
12 Mar 2024 Evergreen Finance London Limited Not upheldConsumer CreditDRN-4630157 The complaint Mr G complains through a representative that Evergreen Finance London Limited trading as MoneyBoat.co.uk (“MoneyBoat”) failed to carry out reasonable and proportionate checks before it gave him these loans. What happened A summary of Mr G’s borrowing can be found ... (4 pages)View decision -
Decision Reference DRN-4636024
8 Mar 2024 The Royal London Mutual Insurance Society Limited Not upheldInsuranceDRN-4636024 The complaint Miss F complains that The Royal London Mutual Insurance Society Limited has turned down an incapacity claim she made on a personal income protection insurance policy. What happened Miss F has held a personal income protection insurance policy for some years. When ... (4 pages)View decision