We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2116 results
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Decision Reference DRN-4321406
7 Mar 2024 London Stone Securities Limited Not upheldInvestmentsDRN-4321406 The complaint Mr H complains about the advice and service provided by London Stone Securities Limited, referred to as “LSS”. In summary, he says: He’s unhappy about the financial losses incurred in his Self-Invested Personal Pension (“SIPP”), under the management of LSS. He s... (6 pages)View decision -
Decision Reference DRN-3701084
5 Mar 2024 The Royal London Mutual Insurance Society Limited Not upheldPensions and AnnuitiesDRN-3701084 The complaint Mr M has complained about the way The Royal London Mutual Insurance Society Limited (“Royal London”) dealt with the transfer of his personal pension policies to an occupational scheme in 2011. Mr M’s occupational scheme was subsequently found to be a vehicle for p... (5 pages)View decision -
Decision Reference DRN-3797199
1 Mar 2024 London Capital Group Ltd Not upheldInvestmentsDRN-3797199 The complaint Mr A has complained that London Capital Group Ltd (‘LCG’) prevented him from withdrawing funds from his account. He says this caused him to lose over 80% of his funds. He would like the money returned to him and LCG’s customer service to be improved. What happened... (5 pages)View decision -
Decision Reference DRN-4644215
27 Feb 2024 London & Colonial Services Limited UpheldPensions and AnnuitiesDRN-4644215 The complaint Mr H complains about the conduct of London & Colonial Services Limited (‘L&C’) in relation to his Self Invested Personal Pension (‘SIPP’). Mr H complains this has resulted in him suffering a substantial loss to his pension funds. Mr H is being represented ... (47 pages)View decision -
Decision Reference DRN-4600492
26 Feb 2024 Evergreen Finance London Limited UpheldConsumer CreditDRN-4600492 The complaint Mr M complains that Evergreen Finance London Limited trading as MoneyBoat.co.uk irresponsibly lent to him What happened MoneyBoat lent Mr M one loan in January 2022, the loan was for £800 repayable in six monthly instalments of £239.61. When Mr M complained to Mon... (3 pages)View decision -
Decision Reference DRN-4634125
23 Feb 2024 London and Country Mortgages Ltd Not upheldInsuranceDRN-4634125 The complaint Mr W complains that he was mis-sold a policy by London and Country Mortgages Ltd (LCML) which he believed guaranteed him a lump sum after 35 years, but later turned out to only be a life and critical illness policy. What happened In October 2022 Mr W spoke to LCML... (4 pages)View decision -
Decision Reference DRN-4638114
22 Feb 2024 London & Colonial Services Limited UpheldPensions and AnnuitiesDRN-4638114 The complaint Mr L complains that London & Colonial Services Limited (‘L&C’) put his pension fund into an investment that now has no value. He says L&C should compensate him for his loss. Both parties are being represented in the complaint. For ease of reference, I ... (49 pages)View decision -
Decision Reference DRN-4629438
19 Feb 2024 London & Colonial Services Limited UpheldPensions and AnnuitiesDRN-4629438 The complaint Mr A complains about the due diligence London & Colonial Services Limited (L&C) undertook before accepting his application for a Self-Invested Personal Pension (SIPP). Mr A complains that L&C failed to carry out sufficient due diligence on both the int... (42 pages)View decision -
Decision Reference DRN-4621137
15 Feb 2024 London & Colonial Services Limited UpheldPensions and AnnuitiesDRN-4621137 The complaint Mr D has a self-invested personal pension (‘SIPP’) with London & Colonial Services Limited (‘L&C’). Mr D opened the SIPP with L&C in 2011 and he complains that it (L&C) didn’t carry out adequate due diligence checks on the introducer of the SIPP an... (46 pages)View decision -
Decision Reference DRN-4495010
15 Feb 2024 London and Country Mortgages Ltd UpheldMortgagesDRN-4495010 The complaint Mr A and Ms K complain that London and Country Mortgages Ltd made errors which meant their mortgage application lapsed. They ask for compensation for distress and having to take out a mortgage with a higher interest rate. What happened Mr A and Ms K took mortgage ... (3 pages)View decision