We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2116 results
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Decision Reference DRN-4575684
13 Feb 2024 London and Country Mortgages Ltd UpheldMortgagesDRN-4575684 The complaint Mr S complains that London and Country Mortgages Ltd (“L&C”) failed to advise him in a timely manner that his application for a remortgage had been refused by a lender which meant that he was unable to remortgage with another lender before interest rates incre... (5 pages)View decision -
Decision Reference DRN-4617689
13 Feb 2024 London General Insurance Company Limited UpheldInsuranceDRN-4617689 The complaint Mrs R has complained about her motor warranty provider London General Insurance Company Limited (LGI) because it has declined her claim for replacing a suspension bush. What happened Mrs R noted a sound in the front wheel area of her car. The garage she took it to... (3 pages)View decision -
Decision Reference DRN-4452550
8 Feb 2024 Evergreen Finance London Limited Not upheldConsumer CreditDRN-4452550 The complaint Mr H complains that Evergreen Finance London Limited trading as MoneyBoat.co.uk irresponsibly lent to him What happened MoneyBoat lent Mr H two instalment loans. MoneyBoat lent Mr H the first loan on 2 May 2022, the loan was for £250 repayable in four instalments ... (2 pages)View decision -
Decision Reference DRN-4398600
8 Feb 2024 London & Colonial Services Limited UpheldPensions and AnnuitiesDRN-4398600 The complaint Mr M complains about the due diligence London & Colonial Services Limited (‘L&C’) undertook before accepting his Self Invested Personal Pension (‘SIPP’) application. Mr M says this has resulted in him suffering a substantial loss to his pension funds. Opti... (44 pages)View decision -
Decision Reference DRN-4607310
7 Feb 2024 London & Colonial Services Limited UpheldPensions and AnnuitiesDRN-4607310 The complaint Mr T complains about the due diligence London & Colonial Services Limited (L&C) undertook before accepting Mr T’s application for a Self-Invested Personal Pension (SIPP). Mr T complains that L&C failed to identify that the proposed investment to be hel... (42 pages)View decision -
Decision Reference DRN-4495670
5 Feb 2024 London & Colonial Services Limited UpheldPensions and AnnuitiesDRN-4495670 The complaint Mrs B’s representative complains about the due diligence London & Colonial Services Limited (‘L&C’) undertook before accepting her Self-Invested Personal Pension (‘SIPP’) application. Mrs B’s representative complains that in 2012 L&C accepted her appli... (50 pages)View decision -
Decision Reference DRN-4592954
2 Feb 2024 The Royal London Mutual Insurance Society Limited Not upheldInvestmentsDRN-4592954 The complaint Mr S complains that The Royal London Mutual Insurance Society Limited (‘Royal London’) hasn’t helped when he wanted to surrender his Individual Saving Account (‘ISA’). He says it asked to verify his identity and he has supplied documentation that did this. But Roy... (2 pages)View decision -
Decision Reference DRN-4503022
1 Feb 2024 Evergreen Finance London Limited Not upheldConsumer CreditDRN-4503022 The complaint Ms E complains through a representative that Evergreen Finance London Limited trading as MoneyBoat.co.uk (“MoneyBoat”) provided her with loans without carrying out proportionate checks. What happened A summary of Ms E’s borrowing can be found below. loan number lo... (3 pages)View decision -
Decision Reference DRN-4417999
30 Jan 2024 Evergreen Finance London Limited Not upheldConsumer CreditDRN-4417999 The complaint Mr H complains Evergreen Finance London Limited trading as MoneyBoat.co.uk (“MoneyBoat”) gave him loans while he had a “poor” credit score. He also says it offered no help and support apart from extending the loan term. What happened A summary of Mr H’s borrowing ... (4 pages)View decision -
Decision Reference DRN-4549181
30 Jan 2024 The Royal London Mutual Insurance Society Limited Not upheldInsuranceDRN-4549181 The complaint Mrs J complains that the whole of life policy she took out with The Royal London Mutual Insurance Society Limited (‘Royal London’) to provide funeral costs in the event of her husband’s death was unsuitable. She says she wasn’t told about the charges, that the pol... (4 pages)View decision