We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2116 results
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Decision Reference DRN-4293631
22 Jan 2024 Evergreen Finance London Limited Not upheldConsumer CreditDRN-4293631 Complaint Mr K is unhappy Evergreen Finance Limited (trading as “Moneyboat”.co.uk) provided him with a high-cost short-term credit instalment loan. He says the loan was irresponsibly provided given his high level of existing debt. Background Moneyboat provided Mr K with a high-... (3 pages)View decision -
Decision Reference DRN-4415113
16 Jan 2024 London & Colonial Services Limited UpheldPensions and AnnuitiesDRN-4415113 The complaint Mr I’s representative complains about the due diligence London & Colonial Services Limited (‘L&C’) undertook before accepting Mr I’s application. Mr I is being represented by a Claims Management Company (‘CMC’) who complains on Mr I’s behalf that L&C d... (46 pages)View decision -
Decision Reference DRN-4274531
15 Jan 2024 Evergreen Finance London Limited Not upheldConsumer CreditDRN-4274531 The complaint Mr H complains that Evergreen Finance London Limited trading as Moneyboat irresponsibly lent to him. What happened Moneyboat lent Mr H four instalment loans between August 2020 and September 2022, the details of the loans are as follows: Loan number Start date Loa... (3 pages)View decision -
Decision Reference DRN-4492164
15 Jan 2024 London & Colonial Services Limited UpheldPensions and AnnuitiesDRN-4492164 The complaint Mr E complains that London & Colonial Services Limited (‘L&C’) didn’t undertake sufficient due diligence on the firm, 1 Stop Financial Services, that introduced him to L&C. Mr E also complains that L&C didn’t undertake sufficient due diligence on i... (44 pages)View decision -
Decision Reference DRN-4290972
11 Jan 2024 Evergreen Finance London Limited Not upheldConsumer CreditDRN-4290972 The complaint Mr A complains through a representative that Evergreen Finance London Limited trading as MoneyBoat.co.uk (“MoneyBoat”) failed to conduct proportionate affordability checks prior to lending. What happened A summary of Mr A’s borrowing can be found in the table belo... (4 pages)View decision -
Decision Reference DRN-4540708
10 Jan 2024 Evergreen Finance London Limited UpheldConsumer CreditDRN-4540708 The complaint Mr S complains through a representative that Evergreen Finance London Limited trading as MoneyBoat.co.uk (“MoneyBoat”) failed to conduct proportionate affordability checks prior to lending to him. What happened A summary of Mr S’s borrowing can be found in the tab... (6 pages)View decision -
Decision Reference DRN-4309669
8 Jan 2024 Evergreen Finance London Limited Not upheldConsumer CreditDRN-4309669 Complaint Miss M has complained about high-cost short-term credit instalment loans she took out with Evergreen Finance Limited (trading as “Moneyboat”.co.uk). She says Moneyboat should not have provided her with these loans as they were unaffordable because she was already in a... (3 pages)View decision -
Decision Reference DRN-4540810
5 Jan 2024 The Royal London Mutual Insurance Society Limited Not upheldPensions and AnnuitiesDRN-4540810 The complaint Mr E complains that The Royal London Mutual Insurance Society Limited (RL) failed to adequately manage his pension investments, leading to poor performance. He’d like to be compensated for this. What happened Mr E has a flexi-access pension plan with RL under inco... (4 pages)View decision -
Decision Reference DRN-4489478
5 Jan 2024 Royal London Marketing Limited Not upheldPensions and AnnuitiesDRN-4489478 The complaint Mr G complains that Royal London Marketing Limited (“Royal London”) has failed to respond in a timely manner to information requests made by him, and his financial advisor, in relation to his pension savings. And he complains that Royal London has failed to correc... (4 pages)View decision -
Decision Reference DRN-4307407
5 Jan 2024 Evergreen Finance London Limited Not upheldConsumer CreditDRN-4307407 The complaint Mr B complains Evergreen Finance London Limited trading as MoneyBoat.co.uk (“MoneyBoat”) gave him loans without carrying out sufficient checks, had MoneyBoat done better checks it would’ve seen he was “heavily in debt”. What happened A summary of Mr B’s borrowing ... (3 pages)View decision