We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2116 results
-
Decision Reference DRN-4436637
13 Nov 2023 Evergreen Finance London Limited UpheldConsumer CreditDRN-4436637 The complaint Mr S, through his representative, complains that Evergreen Finance London Limited, trading as MoneyBoat.co.uk (“MoneyBoat”), lent to him irresponsibly. What happened Using information from MoneyBoat here is a brief loan table. loan number loan amount agreement dat... (6 pages)View decision -
Decision Reference DRN-4377344
10 Nov 2023 The Royal London Mutual Insurance Society Limited Not upheldInsuranceDRN-4377344 The complaint Mr R complains that Royal London Mutual Insurance Society Limited wouldn’t consider a claim for total permanent disability (TPD) on an ‘own occupation’ basis. He says his policy was wrongly set up and wants Royal London to pay the benefit. What happened To summari... (3 pages)View decision -
Decision Reference DRN-4448695
10 Nov 2023 London Community Credit Union Limited UpheldBanking and PaymentsDRN-4448695 The complaint X complains that they have been treated unfairly over several years by London Community Credit Union (LCCU), which has led to them suffering losses. What happened X has made many expressions of dissatisfaction to LCCU since 2020 but has not been provided a final r... (6 pages)View decision -
Decision Reference DRN-4408580
7 Nov 2023 London Mutual Credit Union Limited Not upheldBanking and PaymentsDRN-4408580 The complaint Mrs S has complained London Mutual Credit Union Limited won’t refund money for cash machine withdrawals. What happened After getting back from holiday in January 2023, Mrs S complained to London Mutual that there were unauthorised cash machine withdrawals on her a... (3 pages)View decision -
Decision Reference DRN-4214566
2 Nov 2023 Evergreen Finance London Limited UpheldConsumer CreditDRN-4214566 The complaint Ms C complains Evergreen Finance London Limited trading as MoneyBoat.co.uk (“MoneyBoat”) provided her with loans without carrying out proportionate checks. What happened Ms C was granted four loans and I’ve outlined her borrowing history in the table below. loan n... (5 pages)View decision -
Decision Reference DRN-4428034
2 Nov 2023 Evergreen Finance London Limited Not upheldConsumer CreditDRN-4428034 The complaint Mr K has complained that Evergreen Finance London Limited trading as MoneyBoat.co.uk (“MoneyBoat”) provided him with loans even though he had outstanding payday loans at the time and so these MoneyBoat loans weren’t affordable for him. What happened Mr K was grant... (5 pages)View decision -
Decision Reference DRN-4234857
1 Nov 2023 Evergreen Finance London Limited UpheldConsumer CreditDRN-4234857 The complaint Mrs C complains Evergreen Finance London Limited trading as MoneyBoat.co.uk (“MoneyBoat”) provided her with loans without carrying out proportionate checks. What happened Mrs C was granted four loans and I’ve outlined her borrowing history in the table below. loan... (4 pages)View decision -
Decision Reference DRN-4024736
31 Oct 2023 The Royal London Mutual Insurance Society Limited Not upheldInsuranceDRN-4024736 The complaint The estate of Mrs C has complained that The Royal London Mutual Insurance Society Limited delayed in accepting an application for life and critical illness cover. What happened The background to this complaint is well known to the parties so I won’t repeat it in d... (3 pages)View decision -
Decision Reference DRN-4298297
30 Oct 2023 The Royal London Mutual Insurance Society Limited Not upheldInsuranceDRN-4298297 The complaint Mr M complains about the renewal option The Royal London Mutual Insurance Society Limited trading as Scottish Provident gave him for his Renewable Self-Assurance policy. What happened In May 2022 Mr M received a renewal option for his policy. Because of a large in... (2 pages)View decision -
Decision Reference DRN-4424549
27 Oct 2023 London and Country Mortgages Ltd UpheldMortgagesDRN-4424549 The complaint Mr and Mrs P complain that they were wrongly advised by London and Country Mortgages Ltd (trading as L&C Mortgages) that they’d be able to retain the mortgage product they’d applied for if they changed the property they wanted to buy. As a result, they missed ... (5 pages)View decision