We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2116 results
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Decision Reference DRN-4421530
27 Oct 2023 The Royal London Mutual Insurance Society Limited Not upheldInsuranceDRN-4421530 The complaint Ms R complains about advice given by The Royal London Mutual Insurance Society Limited in the sale of a life insurance policy and an Individual Savings Account (ISA). What happened The details of this complaint are well known to both parties, so I won’t repeat the... (2 pages)View decision -
Decision Reference DRN-4416717
25 Oct 2023 Evergreen Finance London Limited UpheldConsumer CreditDRN-4416717 The complaint Miss C complains that Evergreen Finance London Limited trading as moneyboat.co.uk (“MoneyBoat”) didn’t carry out the correct affordability checks at the time the loan was granted. Had it done so, it would’ve discovered Miss C had rent arrears and therefore it woul... (6 pages)View decision -
Decision Reference DRN-4413630
24 Oct 2023 London and Country Mortgages Ltd UpheldMortgagesDRN-4413630 The complaint Mr and Mrs C complain that London and Country Mortgages Ltd caused delays with their re- mortgage. Mr and Mrs C ask for compensation for their additional interest costs and their distress and inconvenience. What happened Mr and Mrs C took mortgage advice from L&am... (5 pages)View decision -
Decision Reference DRN-3961423
23 Oct 2023 The Royal London Mutual Insurance Society Limited Not upheldInsuranceDRN-3961423 The complaint Mr and Mrs P complain they were mis-sold an endowment plan by a predecessor scheme of The Royal London Mutual Insurance Society Limited (Royal London). Mr and Mrs P are being represented by a claims management company (CMC) with this complaint. What happened Mr an... (2 pages)View decision -
Decision Reference DRN-4372441
20 Oct 2023 London General Insurance Company Limited UpheldInsuranceDRN-4372441 The complaint Miss H complains about London General Insurance Company Limited’s (“LGICL”) decision to decline her claim under her household warranty insurance policy. What happened Miss H says she was in the process of moving home and, while moving items, her television dropped... (4 pages)View decision -
Decision Reference DRN-4198994
18 Oct 2023 Evergreen Finance London Limited Not upheldConsumer CreditDRN-4198994 The complaint Mr J’s complaint is that Evergreen Finance London Limited trading as MoneyBoat.co.uk (“MoneyBoat”) irresponsibly lent to him. What happened MoneyBoat lent Mr J one short term instalment loan in July 2018. The loan was for £500 with six monthly repayments (5 x £159... (2 pages)View decision -
Decision Reference DRN-4397242
18 Oct 2023 Evergreen Finance London Limited UpheldConsumer CreditDRN-4397242 The complaint Mr B complains Evergreen Finance London Limited trading as MoneyBoat.co.uk (“MoneyBoat”) provided him with loans he couldn’t afford to repay. Mr B says that in order to repay the loans he had to borrow money from other loan providers. What happened Mr B was grante... (6 pages)View decision -
Decision Reference DRN-4396232
18 Oct 2023 London and Country Mortgages Ltd Not upheldMortgagesDRN-4396232 The complaint Miss P complains about the service she received from London and Country Mortgages Ltd (“L&C”) when she tried to remortgage a buy to let (“BTL”) property. She said they caused delays which meant she ended up paying a higher interest rate on her mortgage. What h... (4 pages)View decision -
Decision Reference DRN-4395695
13 Oct 2023 The Royal London Mutual Insurance Society Limited UpheldPensions and AnnuitiesDRN-4395695 The complaint Mrs B complains about advice given to her by The Royal London Mutual Insurance Society Ltd (RLM) to transfer the benefits from her defined benefit occupational pension scheme (DB scheme) to a Section 32 pension plan. At the time the advice was provided, it was a d... (6 pages)View decision -
Decision Reference DRN-4273112
13 Oct 2023 Evergreen Finance London Limited Not upheldConsumer CreditDRN-4273112 The complaint Miss A complains Evergreen Finance London Limited trading as MoneyBoat.co.uk (“MoneyBoat”) irresponsibility lent to her. What happened Miss A was granted one loan of £700 on 14 January 2023. She was due to make six monthly repayments of £189.35. As of April 2023, ... (3 pages)View decision