We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2116 results
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Decision Reference DRN-4379329
11 Oct 2023 The Royal London Mutual Insurance Society Limited Not upheldPensions and AnnuitiesDRN-4379329 The complaint Mr H complains that The Royal London Mutual Insurance Society Limited (Royal London) unduly delayed the transfer of his pension to Aegon. The delays suffered led to a reduced transfer value following the expiration of a transfer value quote on 1 April 2023, and a ... (4 pages)View decision -
Decision Reference DRN-4109978
9 Oct 2023 London & Colonial Services Limited UpheldPensions and AnnuitiesDRN-4109978 The complaint Mr H complains that London & Colonial Services Ltd (‘L&C’) allowed his self-invested personal pension (‘SIPP’) to be invested in an investment which caused him to lose a significant amount of money. Mr H wants L&C to pay him compensation for the loss. ... (34 pages)View decision -
Decision Reference DRN-4365090
9 Oct 2023 Evergreen Finance London Limited UpheldConsumer CreditDRN-4365090 The complaint Mr S complains Evergreen Finance London Limited trading as MoneyBoat.co.uk (“MoneyBoat”) provided him with loans he couldn’t afford to repay. What happened Mr S was granted three loans and I’ve outlined his borrowing history in the table below. loan number loan am... (5 pages)View decision -
Decision Reference DRN-4177957
6 Oct 2023 London Community Credit Union Limited UpheldConsumer CreditDRN-4177957 The complaint Mr M complains that London Community Credit Union Limited didn’t send loan proceeds to his account. Mr M also says he is being chased for payments and has been threatened with court action. What happened Mr M says he went to a branch of London Community Credit Uni... (2 pages)View decision -
Decision Reference DRN-4381708
5 Oct 2023 Evergreen Finance London Limited UpheldConsumer CreditDRN-4381708 The complaint Mr S complains Evergreen Finance London Limited trading as MoneyBoat.co.uk (“MoneyBoat”) gave him a loan he couldn’t afford to repay. What happened Mr S was granted one loan of £800 on 14 December 2022. Mr S was due to make three monthly repayments of £342.39. As ... (5 pages)View decision -
Decision Reference DRN-4158550
4 Oct 2023 The Royal London Mutual Insurance Society Limited Not upheldInsuranceDRN-4158550 The complaint Mr D complains about The Royal London Mutual Insurance Society Limited trading as Scottish Provident, referred to as “Scottish Provident” or “the business”. In short, he says that Scottish Provident failed to identify his late wife’s (Mrs D’s) vulnerability and ca... (4 pages)View decision -
Decision Reference DRN-4008806
3 Oct 2023 The Royal London Mutual Insurance Society Limited Not upheldInsuranceDRN-4008806 The complaint Mr H complains that The Royal London Mutual Insurance Society Limited [‘RL’} didn’t explain that allowing his whole of life policy to become policy paid-up would impact any future surrender value. What happened In 2017 Mr H stopped making payments to his RL non-re... (2 pages)View decision -
Decision Reference DRN-4378399
3 Oct 2023 London and Country Mortgages Ltd UpheldMortgagesDRN-4378399 The complaint Mr F and Ms J complain that the mortgage they were applying for with the support of London and Country Mortgages Ltd was withdrawn, and their application failed, because they hadn’t supplied requested documents. But they said these were all emailed to L&C, as ... (3 pages)View decision -
Decision Reference DRN-4180228
3 Oct 2023 Evergreen Finance London Limited Not upheldConsumer CreditDRN-4180228 The complaint Mr P complains Evergreen Finance London Limited trading as MoneyBoat.co.uk (“MoneyBoat”) provided him with a loan without carrying out appropriate affordability checks. What happened Mr P was granted a loan of £300 on 2 March 2020 and he was due to make three mont... (3 pages)View decision -
Decision Reference DRN-4376465
29 Sep 2023 London & Colonial Services Limited UpheldPensions and AnnuitiesDRN-4376465 The complaint Mr M complains that London & Colonial Services Limited (‘L&C’) didn’t undertake sufficient due diligence on the firm, 1 Stop Financial Services (‘1 Stop’), that introduced him to L&C. Mr M also complains that L&C didn’t undertake sufficient due dil... (48 pages)View decision