We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2116 results
-
Decision Reference DRN-4317537
21 Sep 2023 The Royal London Mutual Insurance Society Limited Not upheldPensions and AnnuitiesDRN-4317537 The complaint Mr M complains that Royal London Mutual Insurance Society Limited hasn’t made it sufficiently clear that the advice he’s required to take by law before transferring his pension policy only needs to be specific to the issue of the safeguarded benefits contained in ... (4 pages)View decision -
Decision Reference DRN-4154533
20 Sep 2023 Evergreen Finance London Limited Not upheldConsumer CreditDRN-4154533 The complaint Mr S complains Evergreen Finance London Limited trading as MoneyBoat.co.uk (“MoneyBoat”) provided him with a loan without carrying out appropriate affordability checks. What happened Mr S was granted a loan for £800 on 23 March 2023 and he was due to make six mont... (4 pages)View decision -
Decision Reference DRN-4195724
15 Sep 2023 Evergreen Finance London Limited Not upheldConsumer CreditDRN-4195724 The complaint Mr B complains through a representative that Evergreen Finance London Limited trading as MoneyBoat.co.uk (“MoneyBoat”) provided him with loans without carrying out appropriate affordability checks. What happened Mr B was granted two loans by MoneyBoat, and I’ve ou... (4 pages)View decision -
Decision Reference DRN-4273767
14 Sep 2023 The Royal London Mutual Insurance Society Limited Not upheldInvestmentsDRN-4273767 The complaint Mrs P has complained that The Royal London Mutual Insurance Society Limited declined a disability claim under her whole of life policy. What happened The background to this complaint is well known to the parties so it serves no purpose for me to repeat it in detai... (2 pages)View decision -
Decision Reference DRN-4344885
14 Sep 2023 Evergreen Finance London Limited UpheldConsumer CreditDRN-4344885 The complaint Mr P complains that Evergreen Finance London Limited trading as MoneyBoat.co.uk (“MoneyBoat”) provided him with loans without carrying out the proper checks and had it done so it would’ve discovered his poor credit history. What happened Mr P was advanced three lo... (5 pages)View decision -
Decision Reference DRN-4289345
12 Sep 2023 The Royal London Mutual Insurance Society Limited UpheldInvestmentsDRN-4289345 The complaint Mrs D is unhappy because The Royal London Mutual Insurance Society Limited declined a claim she made on her critical illness plan. What happened Mrs D had a critical illness plan linked to her mortgage. In 2021 she made a claim for Total and Permanent Disability (... (2 pages)View decision -
Decision Reference DRN-4169633
12 Sep 2023 Evergreen Finance London Limited Not upheldConsumer CreditDRN-4169633 The complaint Miss H complains Evergreen Finance London Limited trading as MoneyBoat.co.uk (“MoneyBoat”) provided her with loans without carrying out appropriate affordability checks. What happened Miss H was granted three loans by MoneyBoat, and I’ve outlined her borrowing his... (3 pages)View decision -
Decision Reference DRN-3977703
8 Sep 2023 The Royal London Mutual Insurance Society Limited Not upheldInvestmentsDRN-3977703 The complaint The estate of Mr H complains that The Royal London Mutual Insurance Society Limited failed to act on the instructions of the Executor of the estate, and it says this has caused a financial loss. In particular, the Executor complains that despite having instructed ... (3 pages)View decision -
Decision Reference DRN-4281525
7 Sep 2023 The Royal London Mutual Insurance Society Limited UpheldPensions and AnnuitiesDRN-4281525 The complaint Mr H complains that The Royal London Mutual Insurance Society Limited (Royal London) incorrectly paid adviser charges from his group personal pension plan. He also complains that Royal London gave him incorrect and misleading information about these charges. What ... (6 pages)View decision -
Decision Reference DRN-4313844
4 Sep 2023 London Community Credit Union Limited UpheldBanking and PaymentsDRN-4313844 The complaint Miss B complains that London Community Credit Union Limited (“LCCUL”) failed to fully refund transactions she didn’t recognise. What happened In early November 2022, Miss B noticed several transactions that had been made from her account that she didn’t recognise.... (2 pages)View decision