We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2116 results
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Decision Reference DRN-4146996
1 Sep 2023 Evergreen Finance London Limited UpheldConsumer CreditDRN-4146996 The complaint Mr S complains through a representative that Evergreen Finance London Limited trading as MoneyBoat.co.uk (“MoneyBoat”) provided him with loans which he couldn’t afford. What happened Mr S was granted six loans by MoneyBoat, I’ve outlined his borrowing history in ... (5 pages)View decision -
Decision Reference DRN-4230899
31 Aug 2023 Evergreen Finance London Limited UpheldConsumer CreditDRN-4230899 The complaint Mr H says Evergreen Finance London Limited, trading as Moneyboat.co.uk (‘Moneyboat’), irresponsibly provided him with two unaffordable loans. What happened This complaint is about two fixed sum loan agreement loans that Moneyboat provided to Mr H, in October 2022 ... (3 pages)View decision -
Decision Reference DRN-4298399
16 Aug 2023 The Royal London Mutual Insurance Society Limited UpheldPensions and AnnuitiesDRN-4298399 The complaint Mr N has complained about poor service he received from The Royal London Mutual Insurance Society Limited when applying to draw his pension benefits. Mr N claims that he has suffered a financial loss as a result of the alleged poor service. What happened The backg... (5 pages)View decision -
Decision Reference DRN-4105432
14 Aug 2023 The Royal London Mutual Insurance Society Limited UpheldInvestmentsDRN-4105432 The complaint Mrs C and Mr C have complained that they were given incorrect information by The Royal London Mutual Insurance Society Limited which disadvantaged them financially. What happened The details of this complaint are well known to both parties. In summary Royal London... (2 pages)View decision -
Decision Reference DRN-4291880
14 Aug 2023 The Royal London Mutual Insurance Society Limited Not upheldPensions and AnnuitiesDRN-4291880 The complaint Mr L complains that The Royal London Mutual Insurance Society Ltd (RLM) didn’t make him aware of the Open Market Option (OMO) or enhanced annuities when he bought two annuities in 2007. Mr L was represented in his complaint by a claims management company (CMC), wh... (6 pages)View decision -
Decision Reference DRN-4035574
10 Aug 2023 The Royal London Mutual Insurance Society Limited Not upheldInvestmentsDRN-4035574 The complaint Ms C and Mrs K complain on behalf of their brother’s (Mr C’s) estate about The Royal London Mutual Insurance Society Limited, referred to as “the business”. In short, they say the pay-out the estate received for two life policies should’ve been higher, based on h... (4 pages)View decision -
Decision Reference DRN-4052977
8 Aug 2023 London Community Credit Union Limited UpheldConsumer CreditDRN-4052977 The complaint Miss L complains that London Community Credit Union Limited took £239 from her savings account for loan repayments. She wants this sum refunded. What happened In May 2018 Miss L took out a loan for £1500 with LCCU. Her first direct debit payment was due on 1 June ... (2 pages)View decision -
Decision Reference DRN-3977384
8 Aug 2023 The Royal London Mutual Insurance Society Limited Not upheldPensions and AnnuitiesDRN-3977384 The complaint Mrs H says The Royal London Mutual Insurance Society Limited (Royal London) has acted incorrectly in refusing to allow her to transfer her personal pension into a Small Self- Administered pension Scheme (SSAS). Mrs H is represented by her husband. What happened At... (3 pages)View decision -
Decision Reference DRN-4236986
8 Aug 2023 The Royal London Mutual Insurance Society Limited Not upheldInvestmentsDRN-4236986 The complaint Mr M complains about the service received from The Royal London Mutual Society Limited trading as Scottish Provident (Scottish Provident). This is because when his representative asked for policy information, Scottish Provident didn’t accept the authority for her ... (2 pages)View decision -
Decision Reference DRN-3686071
4 Aug 2023 The Royal London Mutual Insurance Society Limited Not upheldInvestmentsDRN-3686071 The complaint Mr and Mrs V complain about The Royal London Mutual Insurance Society Limited trading as Scottish Provident, referred to as “the business”. In short, they’re unhappy that the business refused a claim despite them paying towards a policy. They are also unhappy abou... (4 pages)View decision