We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2116 results
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Decision Reference DRN-4202988
3 Aug 2023 Evergreen Finance London Limited UpheldConsumer CreditDRN-4202988 The complaint Mr G complains Evergreen Finance London Limited trading as MoneyBoat.co.uk (“MoneyBoat”) provided him with loans which he couldn’t afford. What happened Mr G was granted five loans by MoneyBoat, I’ve outlined his borrowing history below. loan number loan amount ag... (4 pages)View decision -
Decision Reference DRN-4148813
2 Aug 2023 Evergreen Finance London Limited Not upheldConsumer CreditDRN-4148813 The complaint Mr L complains Evergreen Finance London Limited trading as MoneyBoat.co.uk (“MoneyBoat”) provided him with three loans in the same month and he had to borrow money from other providers to repay them. Mr L also says the interest rate was too high. What happened A s... (4 pages)View decision -
Decision Reference DRN-4278937
2 Aug 2023 Evergreen Finance London Limited Not upheldConsumer CreditDRN-4278937 The complaint Mr M complains Evergreen Finance London Limited trading as MoneyBoat.co.uk (“MoneyBoat”) provided him with a loan without carrying out appropriate affordability checks. Had it done so, MoneyBoat would’ve discovered he had defaults and missed payment markers on his... (3 pages)View decision -
Decision Reference DRN-4234341
1 Aug 2023 The Royal London Mutual Insurance Society Limited UpheldPensions and AnnuitiesDRN-4234341 The complaint Mrs G complains that a business that has now become part of The Royal London Mutual Insurance Society Limited (RL) gave her unsuitable advice to purchase a Free Standing Additional Voluntary Contribution (FSAVC) plan. Mrs G is represented in her complaint by a com... (6 pages)View decision -
Decision Reference DRN-4191216
27 Jul 2023 Evergreen Finance London Limited Not upheldConsumer CreditDRN-4191216 The complaint Miss C complains through a representative that Evergreen Finance London Limited trading as MoneyBoat.co.uk (“MoneyBoat”) provided her with loans without carrying out appropriate affordability checks. What happened Miss C was granted four loans by MoneyBoat, I’ve o... (3 pages)View decision -
Decision Reference DRN-4114457
25 Jul 2023 Evergreen Finance London Limited UpheldConsumer CreditDRN-4114457 The complaint Mr S, through a representative complains that Evergreen Finance London Limited trading as MoneyBoat.co.uk (“MoneyBoat”) didn’t carry out proportionate affordability checks before it granted his loans. What happened Mr S was advanced 11 loans and I’ve included some... (5 pages)View decision -
Decision Reference DRN-4106239
25 Jul 2023 Evergreen Finance London Limited Not upheldConsumer CreditDRN-4106239 The complaint Mr V complains through a representative that Evergreen Finance London Limited trading as MoneyBoat.co.uk (“MoneyBoat”) provided him with a loan without carrying out appropriate affordability checks. What happened Mr V was granted one loan on 16 April 2021 for £250... (3 pages)View decision -
Decision Reference DRN-4071647
21 Jul 2023 The Royal London Mutual Insurance Society Limited Not upheldInvestmentsDRN-4071647 The complaint Mrs P has complained that The Royal London Mutual Insurance Society Limited has declined a terminal illness claim she made under her Level Life policy. What happened In summary Mrs P complained here when Royal London declined the claim she made under her level ter... (2 pages)View decision -
Decision Reference DRN-4253480
21 Jul 2023 Evergreen Finance London Limited UpheldConsumer CreditDRN-4253480 The complaint Mr P complains Evergreen Finance London Limited trading as MoneyBoat.co.uk (MoneyBoat) provided him with loans without carrying out the proper checks. Mr P is also unhappy that between 2020 and 2023 MoneyBoat updated its website to reflect that taking out these so... (7 pages)View decision -
Decision Reference DRN-4190190
20 Jul 2023 The Royal London Mutual Insurance Society Limited UpheldPensions and AnnuitiesDRN-4190190 The complaint Mr W has two main areas of complaint with The Royal London Mutual Insurance Society Limited (Royal London). Firstly, Mr W has stated his pension should have had a drawdown facility set up from its inception in 2011. In 2022, when trying to access the pension, Mr W... (4 pages)View decision