We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2116 results
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Decision Reference DRN-4110221
19 Jul 2023 Evergreen Finance London Limited Not upheldConsumer CreditDRN-4110221 The complaint Mr A complains through a representative that Evergreen Finance London Limited trading as MoneyBoat.co.uk (“MoneyBoat”) provided him with loans without carrying out appropriate affordability checks. What happened Mr A was granted three loans by MoneyBoat, I’ve out... (3 pages)View decision -
Decision Reference DRN-4201223
17 Jul 2023 The Royal London Mutual Insurance Society Limited Not upheldPensions and AnnuitiesDRN-4201223 The complaint Mr G complains about pension advice provided by The Royal London Mutual Insurance Society Limited (Royal London). What happened In 1991, an advisor who Royal London is now responsible for advised Mr G to transfer out of his occupational pension scheme. In the late... (2 pages)View decision -
Decision Reference DRN-4105014
10 Jul 2023 Evergreen Finance London Limited Not upheldConsumer CreditDRN-4105014 The complaint Mr S complains that Evergreen Finance London Limited, trading as MoneyBoat.co.uk, lent to him irresponsibly. What happened Using records from MoneyBoat here is a loan table: Loan Approved Amount Term & Repayments (monthly) Closed 1 13 October 2021 £800 195 day... (4 pages)View decision -
Decision Reference DRN-3954299
10 Jul 2023 The Royal London Mutual Insurance Society Limited Not upheldInvestmentsDRN-3954299 The complaint Mrs C and Mr C complain that The Royal London Mutual Insurance Society Limited declined a claim for critical illness under a life insurance policy, after Mr C had a coronary angioplasty. What happened In 2001, Mr C bought a life insurance policy in connection with... (3 pages)View decision -
Decision Reference DRN-4065121
10 Jul 2023 The Royal London Mutual Insurance Society Limited Not upheldPensions and AnnuitiesDRN-4065121 The complaint Mr K complains that The Royal London Mutual Insurance Society Limited (Royal London) mismanaged his pension fund, causing him a loss. What happened Mr K was a member of his former employer’s group personal pension with Royal London. And in 2022, upon reaching his ... (3 pages)View decision -
Decision Reference DRN-4078779
7 Jul 2023 Evergreen Finance London Limited UpheldConsumer CreditDRN-4078779 The complaint Mr B complains that Evergreen Finance London Limited trading as MoneyBoat.co.uk (MoneyBoat) gave him a loan without carrying out proportionate checks. What happened Mr B was advanced one instalment loan by MoneyBoat. He borrowed £800 on 3 September 2019. He was d... (4 pages)View decision -
Decision Reference DRN-4230171
6 Jul 2023 London & Colonial Services Limited UpheldPensions and AnnuitiesDRN-4230171 The complaint Ms C’s representative complains about the due diligence London & Colonial Services Limited (‘L&C’) undertook before accepting Ms C’s application. Ms C’s representative complains that in 2012 L&C accepted Ms C’s Self-Invested Personal Pension (‘SIPP’) a... (50 pages)View decision -
Decision Reference DRN-4227257
5 Jul 2023 Evergreen Finance London Limited UpheldConsumer CreditDRN-4227257 The complaint Miss L complains that Evergreen Finance London Limited trading as MoneyBoat.co.uk (MoneyBoat) gave her a loan she couldn’t afford. What happened Miss L was advanced one loan by MoneyBoat of £800 on 1 March 2022. Miss L was due to make six monthly repayments of £24... (4 pages)View decision -
Decision Reference DRN-3848022
30 Jun 2023 Monecor (London) Ltd Not upheldInvestmentsDRN-3848022 The complaint Mr B complains to Monecor (London) Ltd – then trading as ETX Capital – about losses on his trading account flowing from a margin call he believes was triggered by an artificial price. What happened The background of this complaint is well known to both parties, s... (4 pages)View decision -
Decision Reference DRN-4215125
29 Jun 2023 The Royal London Mutual Insurance Society Limited UpheldPensions and AnnuitiesDRN-4215125 The complaint Mr C complains that The Royal London Mutual Insurance Society Limited failed to action his request to make alterations to his pension contributions in a timely manner. Mr C also states that Royal London failed to remove his previous adviser as servicing agent when... (8 pages)View decision