We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2116 results
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Decision Reference DRN-4169526
8 Jun 2023 Evergreen Finance London Limited Not upheldConsumer CreditDRN-4169526 The complaint Mr L complains through a representative that Evergreen Finance London Limited trading as MoneyBoat.co.uk (MoneyBoat) provided him with loans without carrying out the proper checks. Had it done so, MoneyBoat would’ve realised the loans weren’t affordable. What happ... (4 pages)View decision -
Decision Reference DRN-4161387
7 Jun 2023 London Community Credit Union Limited UpheldConsumer CreditDRN-4161387 The complaint Ms B complains about London Community Credit Union Limited’s (“LCCU”) handling of a loan. What happened In summary: Ms B complains that she took out a loan with LCCU under duress and didn’t receive all of the loan funds. In 2019, Ms B says she was reliant on a thi... (8 pages)View decision -
Decision Reference DRN-4136214
5 Jun 2023 The Royal London Mutual Insurance Society Limited UpheldPensions and AnnuitiesDRN-4136214 The complaint Mr B complains that he the compensation he has been offered by The Royal London Mutual Insurance Society Limited (“Royal London”) for its provision of inappropriate advice, or insufficient information, about making some additional pension contributions, is unfair.... (4 pages)View decision -
Decision Reference DRN-4171163
5 Jun 2023 London & Colonial Services Limited UpheldPensions and AnnuitiesDRN-4171163 The complaint Mr M complains that London & Colonial Services Limited (‘L&C’) put his pension fund into an investment that later went into receivership. He says L&C should compensate him for his loss. Options UK Personal Pensions LLP (‘Options’) has been dealing with... (34 pages)View decision -
Decision Reference DRN-4153919
2 Jun 2023 Evergreen Finance London Limited UpheldConsumer CreditDRN-4153919 The complaint Miss L complains Evergreen Finance Limited London trading as MoneyBoat.co.uk (MoneyBoat) harassed her after she told MoneyBoat she was having problems repaying the loan as well having personal problems. What happened Although this is not an unaffordable lending co... (6 pages)View decision -
Decision Reference DRN-4003334
1 Jun 2023 The Royal London Mutual Insurance Society Limited UpheldPensions and AnnuitiesDRN-4003334 The complaint Mr H complains about the advice given by Co-operative Insurance Society Limited (CIS). This advice was to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme to a Section 32 buy out plan (S32 plan). He says the advice was unsuitable f... (6 pages)View decision -
Decision Reference DRN-3980487
30 May 2023 London and Country Mortgages Ltd Not upheldMortgagesDRN-3980487 The complaint Miss H and Mr S’s complaint about London and Country Mortgages Ltd trading as L&C (L&C) relates to the service they received when they made an application for a mortgage with X bank using L&C’s help. What happened Miss H and Mr S wanted to apply for a ... (3 pages)View decision -
Decision Reference DRN-4085532
30 May 2023 The Royal London Mutual Insurance Society Limited UpheldPensions and AnnuitiesDRN-4085532 The complaint Mr H complains The Royal London Mutual Insurance Society Limited (Royal London) caused delays when transferring his personal pension from his ceding scheme (A). He believes he has suffered financial loss and distress and inconvenience in trying to sort this matter... (3 pages)View decision -
Decision Reference DRN-4154968
26 May 2023 The Royal London Mutual Insurance Society Limited UpheldPensions and AnnuitiesDRN-4154968 The complaint Mrs A complains that she was mis-sold a free standing additional voluntary contribution (FSVAC) pension plan by The Royal London Mutual Insurance Society Limited. She complained that she would instead have purchased her occupational pension scheme’s (OPS) added ye... (5 pages)View decision -
Decision Reference DRN-3851077
24 May 2023 The Royal London Mutual Insurance Society Limited Not upheldPensions and AnnuitiesDRN-3851077 The complaint Mr R complains about Royal London Mutual Insurance Society Limited (Royal London). He’s unhappy with the level of compensation Royal London offered after a system error resulted in his personal information being disclosed to other Royal London customers. What happ... (4 pages)View decision