We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2116 results
-
Decision Reference DRN-4135850
23 May 2023 The Royal London Mutual Insurance Society Limited UpheldPensions and AnnuitiesDRN-4135850 The complaint Mr D is unhappy because errors were made by The Royal London Mutual Insurance Society Limited (Royal London) in connection with his pension plan which took time to correct. Mr D says as a result of the delay he was unable to switch his pension fund out of Royal Lo... (9 pages)View decision -
Decision Reference DRN-4109213
18 May 2023 London General Insurance Company Limited UpheldInsuranceDRN-4109213 The complaint Mr M complains London General Insurance Company Limited unfairly declined his motor warranty claim. What happened Mr M made a claim against his London General motor warranty. The insurer declined the claim based on the report of an engineer it had commissioned to ... (2 pages)View decision -
Decision Reference DRN-3821128
18 May 2023 The Royal London Mutual Insurance Society Limited Not upheldPensions and AnnuitiesDRN-3821128 The complaint Mr D complains that The Royal London Mutual Insurance Society Limited (Royal London) is incorrectly calculating the value of the benefits he would have had if he had contributed to his employer’s defined benefits (‘DB’) occupational pension scheme. He says this is... (4 pages)View decision -
Decision Reference DRN-4079565
17 May 2023 Evergreen Finance London Limited Not upheldConsumer CreditDRN-4079565 The complaint Miss D complains that Evergreen Finance London Limited, trading as MoneyBoat.co.uk, lent to her irresponsibly. Miss D also complains that the internal MoneyBoat application system is wrong and that information she says she inputted at application stage for one of ... (4 pages)View decision -
Decision Reference DRN-4123659
12 May 2023 Evergreen Finance London Limited Not upheldConsumer CreditDRN-4123659 The complaint Mr T complains that Evergreen Finance London Limited trading as MoneyBoat.co.uk (MoneyBoat) provided him with loans without carrying out the proper checks. Had it done so, MoneyBoat would’ve realised these loans weren’t affordable for him. What happened Mr T was a... (5 pages)View decision -
Decision Reference DRN-4011933
11 May 2023 Evergreen Finance London Limited UpheldConsumer CreditDRN-4011933 The complaint Mr P, through his representative, complains that Evergreen Finance London Limited, trading as MoneyBoat.co.uk (MoneyBoat), lent to him four times in one year without carrying out the right checks. If MoneyBoat had carried out the right checks before approving the ... (6 pages)View decision -
Decision Reference DRN-3937094
4 May 2023 The Royal London Mutual Insurance Society Limited Not upheldInvestmentsDRN-3937094 The complaint Mr B complains about the claim amount The Royal London Mutual Insurance Society Limited paid under a life insurance protection plan he held with Mrs B. What happened Mrs B sadly passed away and Mr B made a claim under their life insurance plan. Royal London paid t... (2 pages)View decision -
Decision Reference DRN-4109442
3 May 2023 Evergreen Finance London Limited Not upheldConsumer CreditDRN-4109442 The complaint Mr H complains that Evergreen Finance London Limited, trading as MoneyBoat.co.uk, lent to him seven times in one year without carrying out the right checks. What happened Mr H applied for several loans over the period of the lending relationship, seven of which we... (8 pages)View decision -
Decision Reference DRN-4100847
28 Apr 2023 The Royal London Mutual Insurance Society Limited UpheldPensions and AnnuitiesDRN-4100847 The complaint Miss S’ complaint is about delays by The Royal London Mutual Insurance Society Limited in transferring her pension to it from another pension provider. What happened I issued my provisional decision on this complaint on 12 April 2023. The background and circumstan... (5 pages)View decision -
Decision Reference DRN-4068359
28 Apr 2023 The Royal London Mutual Insurance Society Limited UpheldPensions and AnnuitiesDRN-4068359 The complaint Mr C complains that The Royal London Mutual Insurance Society Limited has not added enough interest to a refund payment it made to him. What happened Mr C had a pension policy with Scottish Life. Royal London is now responsible for the administration of this polic... (5 pages)View decision